Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?
A. Work Types with an Estimated Duration.
B. Operating Hours for Customer Accounts.
C. Work Orders with Operating Hours.
D. Work Types with Service Level Agreement.
Which two scenarios are fully supported by Maintenance Plans? Choose 2 answers
A. Appointments on the first Tuesday of the month
B. Site inspections during the first week of the "year
C. Quarterly sales visits to a customer
D. Weekly recurring appointments at 8:00 AM
Universal container UC services customers in multiple time zones. UC Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed. How should the consultant configure this?
A. Create the formula to calculate the time zone offset from the user to territory time zone
B. Set the dispatch console to display in territory time zone in the field service settings
C. Set the dispatch console to display in the user time zone in field service settings
D. Configure the dispatcher user time zone to the same as territories they manage
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?
A. Add a lightning component to work orders.
B. Enable path for work orders.
C. Enable knowledge on work orders.
D. Add compact layouts to work orders.
Universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?
A. Assign contractors 1 and 2 different capacities of repair work
B. Assign contractors 1 and 2 different skill levels for repair works
C. Assign contractors 1 and 2 preferred source
D. Assign contractors 1 and 2 as excluded resources
Which configuration can universal containers use to brand the field service lightning mobile app?
A. Company colours
B. Company address
C. Company style sheets
D. Company logo
Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?
A. Configure Status Transitions based on Resource Type.
B. Limit Status Transition based on Profile.
C. Allow Status Transitions based on Role.
D. Block Status Transitions using a Validation Rule.
Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?
A. Work Order Line Items
B. Service Contract
C. Work Order
D. Account
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers
A. Add the Service Territory Location Related List on the Service Territory page layout.
B. Add the Service Territory Location Related List on the Location page layout.
C. Create the Service Territory Location as a Location lookup field.
D. Create the Service Territory Location as a Service Territory lookup field.
How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?
A. Create Work Types with Work Order Line Items.
B. Create Work Types with Products Consumed.
C. Create Work Types and Locations.
D. Create Work Types with Products Required.
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