FIELD-SERVICE-CONSULTANT Real Exam Questions and Verified Answers

Question 1 Single choice

Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.

Which steps should the Consultant take to meet these requirements?

A
Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
B
Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
C
Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
D
Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

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Correct answer: C

Question 2 Single choice

Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.

Which steps technicians follow to report that a substitute asset is installed?

A
Mark installed asset as "shipped" - create a new product - relate the product to the asset
B
Mark installed asset as "obsolete"- create a new product - related the product to asset
C
Mark installed asset as "shipped" - create new assets - create a new asset of relationships type =
"shipment"
D
Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"

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Correct answer: D

Question 3 Single choice

A Technician is onsite where there is no connectivity and is required to capture the customer's signature.

What is the appropriate order of operations as the Technician goes back online?

A
Capture signature, update record, sync device, deliver Service Report.
B
Deliver Service Report, capture signature, update record, sync device.
C
Deliver Service Report, update record, sync device, capture signature.
D
Capture signature, sync device, update record, deliver Service Report.

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Correct answer: A

Question 4 Single choice

Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.

How should a Consultant configure this using a single Work Order'

A
Create a new Service Appointment for each site visit.
B
Create a new Child Work Order for each site visit.
C
Create a new Product Consumed for each site visit.
D
Create a new Work Order Line Item for each site visit.

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Correct answer: A

Question 5 Multiple choice

Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off.

Which three options are available through configuration in Field Service Lightning?

A
Add additional page to End Section of report.
B
Add additional field to Address Section of report.
C
Add additional filed to General Section of report.
D
Add additional image to Detail Section of report.
E
Add additional dates in Date Section of report.

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Correct answers: A, C, E

Question 6 Single choice

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application.

What approach should a Consultant recommend?

A
Create a Quick Action that will create a new Service Appointment record.
B
Create a Visualforce page that will create a new Work Order record.
C
Create a Quick Action that will create a new Work Order record.
D
Create a Visualforce page that will create a new Service Appointment record.

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Correct answer: A

Question 7 Single choice

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

A
Utilize Schedules Jobs from the Field Service Admin app.
B
Enable Notifications in Field Service Settings.
C
Utilize Triggers to send emails to relevant users.
D
Enable Push Notifications in the Service Console app.

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Correct answer: B

Question 8 Multiple choice

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.

Which two upsell activities should the CSR consider? Choose 2 answers.

A
Open a Case and inform Customer of weekend service pricing.
B
Open a Case and send email with new Service Offerings.
C
Open a Case and a renewal Opportunity for the Sales team.
D
Open a Case and create a Work Order for the Dispatch Team.

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Correct answers: A, B

Question 9 Multiple choice

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this? Choose 2 answers

A
Leverage the Match Skills Scheduling Policy when scheduling appointments.
B
Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
C
Leverage the Match Skills Work Rule when scheduling appointments.
D
Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

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Correct answers: B, C

Question 10 Single choice

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.

What Price Book structure is recommended?

A
Utilize a custom Price Book specific to each country.
B
Utilize the standard Price Book with pricing rules applied.
C
Utilize a custom Price Book with pricing rules applied.
D
Utilize a standard Price Book specific to each country.

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Correct answer: A