Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 1:

  Northern Trail Outfitters wants to improve overall responsiveness to customers.

  Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

  A. Enable Drip-feed to dispatch the next appointments.
  B. Shuffle daily work manually via the Gantt.
  C. Leverage Resource Schedule Optimization.
  D. Configure the Auto Dispatch scheduled job.
  B. Shuffle daily work manually via the Gantt.

• Question 2:

  Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.

  Which two considerations should the Consultant take into account when configuring Salesforce Field Service? Choose 2 answers

  A. Quantity and Unit of Measure are required when adding a Required Product.
  B. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
  C. Required Products must be added to both the Work Order and all Work Order Line Items.
  D. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
  B. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
  D. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

• Question 3:

  How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

  A. Create Work Types with Work Order Line Items.
  B. Create Work Types with Products Consumed.
  C. Create Work Types and Locations.
  D. Create Work Types with Products Required.
  D. Create Work Types with Products Required.

• Question 4:

  Universal container want to offer customers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit. How should consultant configure the maintenance plan to meet the requirements

  A. Set frequency to 1 month; generation time frame 0; Check auto generate work order
  B. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order
  C. Set frequency to 1 month; generation time frame 12; uncheck auto generate work order
  D. Set frequency to 1 month; generation time frame 12; Check auto generate work orderc
  B. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order

• Question 5:

  Universal Containers is implementing Work Order Management to better support its clients.

  Which two approaches should the Consultant consider to create work skills for the Service Resources?

  Choose 2 answers

  A. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
  B. Create the work skills using Setup. Manually assign the skills to Service Resources.
  C. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
  D. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
  B. Create the work skills using Setup. Manually assign the skills to Service Resources.
  D. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

• Question 6:

  Universal containers has enabled field service lightning and wants to enable milestones for work orders. What should a consultant take into consideration?

  A. Creating milestones for work orders requires an entitlement for case.
  B. Creating milestone trackers requires a custom lightning component.
  C. Creating entitlements for work orders requires a custom lightning component.
  D. Creating entitlements for cases and work orders must be separated.
  D. Creating entitlements for cases and work orders must be separated.

• Question 7:

  Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work.

  In which two ways can UC achieve this?

  Choose 2 answers

  A. Leverage the match skills work rule when scheduling appointments
  B. Create skills that relate to qualifications from setup and assign them to a service resource
  C. Leverage the match skills scheduling policy when scheduling appointments
  D. Create skills that relate to qualifications from the skills tab end assign them to a service resource
  A. Leverage the match skills work rule when scheduling appointments
  B. Create skills that relate to qualifications from setup and assign them to a service resource

• Question 8:

  Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app. Which configuration steps should a consultant take to meet this requirement?

  A. add the work order line items related list of the work order page layout and assign the layout to the technician `s profile.
  B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
  C. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
  D. create a report chart that summarizes work order line items and add a link to the service appointment layout.
  A. add the work order line items related list of the work order page layout and assign the layout to the technician `s profile.

• Question 9:

  Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work. What should the consultant recommend to meet this requirement?

  A. Create a custom Gantt action to call an apex class to reschedule appointments.
  B. Write a batch apex class to unscheduled low priority work orders.
  C. Define a global optimization job to run hourly.
  D. Apply the reshuffle action within the Gantt.
  D. Apply the reshuffle action within the Gantt.

• Question 10:

  Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

  A. Product Catalog
  B. Site Details
  C. Asset History
  D. Contact
  E. Address
  B. Site Details
  D. Contact
  E. Address