Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 291:

  Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

  A. Assets and Entitlements.
  B. Assets and Service Contracts.
  C. Accounts and Service Contracts.
  D. Accounts and Assets
  A. Assets and Entitlements.

• Question 292:

  Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

  A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
  B. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
  C. Create two Service Appointments and schedule them to the same Resource.
  D. Create one Service Appointment and schedule it to two different Resources.
  A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.

• Question 293:

  The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.

  What are two reasons appointments remain in violation and are not reassigned? Choose 2 answers

  A. Global optimization doesn't reschedule appointments that have rule violations.
  B. The optimizer uses a scheduling policy different from what is used on the dispatch console.
  C. The territory of the resources was not included in the global optimization request.
  D. There are no service resources available with the required skill levels.
  B. The optimizer uses a scheduling policy different from what is used on the dispatch console.
  C. The territory of the resources was not included in the global optimization request.

• Question 294:

  Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.

  How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

  A. Create a recurring Service Appointment.
  B. Use the Resource Availability Rule.
  C. Use appropriate Resource Operating Hours.
  D. Create Resource Absences every day.
  D. Create Resource Absences every day.

• Question 295:

  Universal Containers' (UC) Technicians often report seeing competitor's assets when on- site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

  A. Manually create a competitor's Asset Record on the Field Service mobile app.
  B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
  C. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
  D. Use a Macro to create a competitor Asset Record on the Field Service mobile app.
  B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.

• Question 296:

  The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources. Where can the director view service objective scores for potential appointment time slots?

  A. Bulk dispatch action
  B. Book appointment action
  C. Candidates action
  D. Dispatch console
  B. Book appointment action

• Question 297:

  A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

  A. Capture signature, update record, sync device, deliver Service Report.
  B. Deliver Service Report, capture signature, update record, sync device.
  C. Deliver Service Report, update record, sync device, capture signature.
  D. Capture signature, sync device, update record, deliver Service Report.
  A. Capture signature, update record, sync device, deliver Service Report.

• Question 298:

  Upon arrival for the service appointment, technician report a team of people is required to resolve the issue. How can the dispatcher ensure the required resources are assign to the issue?

  A. Create a new work order and assign a crew
  B. Create a new service appointment and assign to crew
  C. Assign the existing service appointment to the crew
  D. Assign the existing work order to crew
  C. Assign the existing service appointment to the crew

• Question 299:

  Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.

  In which two ways should the Consultant define Operating Hours to meet this requirement?

  Choose 2 answers

  A. The Maintenance Plan for the Account
  B. The Due Date of the Service Appointment
  C. The Time Slots for Appointment Booking
  D. When Service Resources are available for work
  B. The Due Date of the Service Appointment
  C. The Time Slots for Appointment Booking

• Question 300:

  Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.

  How should the call out for multiple panels be treated in Salesforce?

  A. Create a work order for each installed product and a work order dependency to assign to the same resource.
  B. Create a work order hierarchy with each installed product as a child work order.
  C. Create a work order with a work order line item for each installed product.
  D. Create an asset hierarchy with each installed product as a child asset in the hierarchy.
  C. Create a work order with a work order line item for each installed product.