Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 301:

  A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created. Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

  A. Create a new user territory associated with the Service Territory and dispatcher.
  B. Configure and run the User Territory Sharing Job in Field Service Settings.
  C. Assign a new user territory and add each of the assigned service resources.
  D. Add the resources assigned to the Service Territory's Member related list.
  A. Create a new user territory associated with the Service Territory and dispatcher.
  B. Configure and run the User Territory Sharing Job in Field Service Settings.

• Question 302:

  Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships. How should the Consultant meet this requirement?

  A. Use the Assets without Products report.
  B. Enable and customize the View Asset Hierarchy action.
  C. Create custom reports and reference the Parent Asset and Root Asset fields.
  D. Use standard reports and reference the Parent Asset and Root Asset fields.
  C. Create custom reports and reference the Parent Asset and Root Asset fields.

• Question 303:

  When completing a work order in the field, the technician needs to capture two signatures to ensure compliance. Which steps are needed to configure the signatures capture?

  A. create two service reports and add one signature block to each
  B. create relevant signature types and add signature blocks to the service report template.
  C. create a flow that adds tow signature blocks when the service report is generated
  D. create two costume fields for the service appointment and use flows to capture each signature
  B. create relevant signature types and add signature blocks to the service report template.

• Question 304:

  The Org-Wide Default sharing for a Service Appointment is set to Private.

  If the Service Appointment is cancelled, which users will have visibility to the record?

  A. Owner of Service Appointment and members of User Territory
  B. Assigned Resources, Owner of Service Appointment and members of User Territory
  C. Assigned Resources, Owner of Service Appointment and members of Service Territory
  D. Owner of Service Appointment and members of Service Territory
  A. Owner of Service Appointment and members of User Territory

• Question 305:

  Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?

  A. Add additional page to End Section of report.
  B. Add additional field to Address Section of report.
  C. Add additional filed to General Section of report.
  D. Add additional image to Detail Section of report.
  E. Add additional dates in Date Section of report.
  A. Add additional page to End Section of report.
  C. Add additional filed to General Section of report.
  E. Add additional dates in Date Section of report.

• Question 306:

  A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

  A. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
  B. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.
  C. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
  D. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.
  A. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.

• Question 307:

  Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app. What should a Consultant recommend?

  A. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
  B. Create an Approval Process from the Service Appointment for the customer's Authorization.
  C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
  D. Create a custom text field to capture the customer's signature on Salesforce mobile app.
  C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.

• Question 308:

  Which two scenarios are fully supported by Maintenance Plans? Choose 2 answers

  A. Appointments on the first Tuesday of the month
  B. Site inspections during the first week of the "year
  C. Quarterly sales visits to a customer
  D. Weekly recurring appointments at 8:00 AM
  A. Appointments on the first Tuesday of the month
  D. Weekly recurring appointments at 8:00 AM

• Question 309:

  Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.

  Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?

  Choose 2 answers

  A. Create a child work order for maintenance on the original installation work order.
  B. Add the preferred resource service objective to the scheduling policy.
  C. Add the technician as the required resource on the service appointment.
  D. Add the technician as a preferred resource on the account record.
  B. Add the preferred resource service objective to the scheduling policy.
  D. Add the technician as a preferred resource on the account record.

• Question 310:

  universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site.

  Which two maintenance plan settings should the consultant recommend?

  Choose 2 answers

  A. Service appointment generation method - one service appointment per work order line item
  B. Work order generation method - one work order line item per asset
  C. Service appointment generation method - one service appointment per work order
  D. Work order generation method - one work order per asset
  B. Work order generation method - one work order line item per asset
  C. Service appointment generation method - one service appointment per work order