Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 271:

  Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

  A. Customer Communities Plus
  B. Chatter Files Connect
  C. Chatter Customer Groups
  D. Partner Communities
  E. Customer Communities
  A. Customer Communities Plus
  D. Partner Communities
  E. Customer Communities

• Question 272:

  A Consultant is helping Universal Containers define its mobile approach.

  Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

  A. Support service processes with custom Lightning Components
  B. Visibility of Technicians with geolocation tracking
  C. Access to Lightning Knowledge articles
  D. Manage mobile fields available through configuration
  C. Access to Lightning Knowledge articles

• Question 273:

  Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

  A. Set up Service Locations, Set up Location Skills, Define Work Types
  B. Define Work Types, Define Work Order Status, Set up Resource Skills
  C. Define Skills, Set up Skill Requirements, and Set up Resources Skills
  D. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
  C. Define Skills, Set up Skill Requirements, and Set up Resources Skills

• Question 274:

  At universal containers the service territory member's time zone is one hour behind the service territory time zone. How should the consultant ensure proper scheduling and optimization for the member?

  A. Add one hour to the start and end times on the service territory.
  B. Add one hour to the start and end times on the service territory member's operating hours.
  C. Change the time zone on the service territory member's user record to match the service territory's time zone.
  D. Subtract one hour from the start and end times on the service territory.
  B. Add one hour to the start and end times on the service territory member's operating hours.

• Question 275:

  Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?

  A. Reduce the travel time per work order
  B. Reduce the overtime per work order
  C. Reduce the number of territories
  D. Reduce the work order per shift
  A. Reduce the travel time per work order
  B. Reduce the overtime per work order

• Question 276:

  Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation. Which licensing will be required for the Field Service Schedule Optimization user?

  A. Resource License
  B. Salesforce License
  C. Dispatcher License
  D. Scheduling License
  C. Dispatcher License

• Question 277:

  A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the

  technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.

  Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?

  Choose 3 answers

  A. The same resource and same day fields appear on the service appointments page layout.
  B. The complex work visual force page is added to the service appointments page layout.
  C. A dependency has been created between the two appointment and the start time are the same.
  D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
  E. The dependency type is set to start after finish and day on the service appointment in the dependency.
  B. The complex work visual force page is added to the service appointments page layout.
  D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
  E. The dependency type is set to start after finish and day on the service appointment in the dependency.

• Question 278:

  Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

  A. Parent/Child Work Orders
  B. Cases Only
  C. Cases and Work Orders
  D. Work Orders only
  A. Parent/Child Work Orders

• Question 279:

  Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed.

  How should the consultant meet the requirements utilizing the standard field service lightning data model?

  A. Create work order line item, each with its own child service appointment
  B. Create a multiple service appointment, each with its own child task records
  C. Create a multiple service appointment each with its own child work order line item
  D. Create a custom object records, each with its own child service appointment
  A. Create work order line item, each with its own child service appointment

• Question 280:

  Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work. Which two approaches should a Consultant recommend to accurately track these visits? Choose 2 answers

  A. Create a new Work Order and Service Appointment.
  B. Reschedule the Work Order for the new date.
  C. Reschedule the Service Appointment for the new date.
  D. Create a new Service Appointment on the original Work Order.
  C. Reschedule the Service Appointment for the new date.
  D. Create a new Service Appointment on the original Work Order.