Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 261:

  Which work rule should a field service lightning consultant use to assign service resources based on related object records?

  A. resource availability
  B. extended match
  C. match field
  D. required resources
  B. extended match

• Question 262:

  Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

  A. Require Technicians log all non-billable hours.
  B. Require customer signature on billable Work Orders
  C. Require approval on all Installations.
  D. Require Technicians sign-off on Work Orders.
  D. Require Technicians sign-off on Work Orders.

• Question 263:

  Universal container wants to ensure the technician has the correct equipment before arriving at a job site. Which two considerations should the consultant take into account when configuring field service lightning? Choose 2 answers

  A. Quantity and unit of measure are required when adding a required product
  B. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
  C. Required product must be added to both work order and all work order line items
  D. Work type can be configured to include required products on the work order and work order line item
  B. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
  D. Work type can be configured to include required products on the work order and work order line item

• Question 264:

  Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low. How can Universal Container Technicians achieve this for each product requested?

  A. Create a work order line item and a product request line item.
  B. Create a product request and a product request line item.
  C. Create a product consumed and a product request line item.
  D. Create a shipment and a product request line item.
  B. Create a product request and a product request line item.

• Question 265:

  Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

  A. Change the Work Order with a closed status of "Cancelled."
  B. Change the Work Order with a status of "New."
  C. Re-use the existing Work Order for the follow-up.
  D. Create a child Work Order for the follow-up Work Order.
  A. Change the Work Order with a closed status of "Cancelled."
  D. Create a child Work Order for the follow-up Work Order.

• Question 266:

  Universal containers have a call center that responds to requests from customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments.

  Which permission set license should be assigned to the call center agents?

  A. FSL dispatcher license
  B. FSL agent license
  C. FSL admin license
  D. FSL resource license
  B. FSL agent license

• Question 267:

  Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.

  In which two ways should the Consultant show this relationship?

  Choose 2 answers

  A. Add the Service Territory Location Related List on the Service Territory page layout.
  B. Add the Service Territory Location Related List on the Location page layout.
  C. Create the Service Territory Location as a Location lookup field.
  D. Create the Service Territory Location as a Service Territory lookup field.
  A. Add the Service Territory Location Related List on the Service Territory page layout.
  C. Create the Service Territory Location as a Location lookup field.

• Question 268:

  Northern trail outfitters (N T O) wants to automatically dispatch a technician's next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.

  What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

  A. Create an apex trigger.
  B. Build a workflow rule.
  C. Configure an auto dispatch schedule job.
  D. Enable drip feed dispatch.
  D. Enable drip feed dispatch.

• Question 269:

  Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?

  A. Create Account-wide Discounts.
  B. Apply Promotion to the Work Order.
  C. Apply Price Book to the Work Order.
  D. AppCreate Products and Price Book Entries.
  E. Create Work Order Line Items with Products.
  C. Apply Price Book to the Work Order.
  D. AppCreate Products and Price Book Entries.
  E. Create Work Order Line Items with Products.

• Question 270:

  Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue. How should a consultant configure this using a single work order?

  A. Create a new work order line item for each site visit.
  B. Create a new product consumed for each site visit.
  C. Create a new child work order for each site visit.
  D. Create a new service appointment for each site visit.
  D. Create a new service appointment for each site visit.