Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 251:

  Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

  A. Validation Rules and Work Types
  B. Work Types and Skill Requirements
  C. Milestones and Service Appointments
  D. Skill Requirements and Entitlements
  A. Validation Rules and Work Types

• Question 252:

  Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

  A. Create Multiple Work Orders Line Items per service.
  B. Select the relevant Work Types for each Resource.
  C. Assign the appropriate Skills to Resources.
  D. Use Work Types with required Skills.
  C. Assign the appropriate Skills to Resources.
  D. Use Work Types with required Skills.

• Question 253:

  A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

  A. Build a report to view Products Consumed on Work Order Line Items.
  B. Build a report using the Service Appointment Inventory module.
  C. Build a report to view Products Consumed on Work Orders.
  D. Build a report using the Work Order inventory module.
  E. Build a report to view Inventory Transactions.
  A. Build a report to view Products Consumed on Work Order Line Items.
  C. Build a report to view Products Consumed on Work Orders.
  E. Build a report to view Inventory Transactions.

• Question 254:

  Universal Containers wants to track the total associated price when servicing Work Order for customers. Which two of the following should a Consultant recommend? Choose 2 answers

  A. Use Work Order and Work Order Line Items.
  B. Use the Einstein Pricing Configurator.
  C. Set up Products and Price Books.
  D. Use a custom object to model the Work Order pricing.
  A. Use Work Order and Work Order Line Items.
  C. Set up Products and Price Books.

• Question 255:

  Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

  A. Create a Process Builder to generate a report.
  B. Create a custom report.
  C. Use the standard Service Report
  D. Use the standard Work Order email template.
  C. Use the standard Service Report

• Question 256:

  Which two features on the dispatcher console should the consultant use to visualize rules violating service appointments? Choose 2 answers

  A. Gantz
  B. Gantt Map
  C. Appointment List
  D. Color Palettes
  A. Gantz
  C. Appointment List

• Question 257:

  Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

  A. Products Required for Service Resources
  B. Products Required for Service Appointments
  C. Products Required for Work Order Line Items
  D. Products Required for Work Orders
  C. Products Required for Work Order Line Items
  D. Products Required for Work Orders

• Question 258:

  A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

  A. Drag and drop the Service Appointments to other available Resources and run Optimization.
  B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
  C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
  D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
  A. Drag and drop the Service Appointments to other available Resources and run Optimization.

• Question 259:

  Universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.

  How should a consultant implement the requirement?

  A. Set the individual technicians as capacity-based service resources.
  B. Create the individual technicians as service crew members.
  C. Create the contractor manager as a crew service resource.
  D. Set the contractor manager as a capacity-based service resource.
  D. Set the contractor manager as a capacity-based service resource.

• Question 260:

  Universal Containers is looking to implement Entitlement Management to meet the following requirements:

  1) Any employee from the customer account is eligible for support.

  2) Specific purchased products are eligible for support.

  What Objects should be set up for Entitlement Management?

  A. Accounts and Assets
  B. Contacts and Service Contracts
  C. Accounts and Service Contracts
  D. Contracts and Assets
  C. Accounts and Service Contracts