Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 241:

  An agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.

  Which solution should a consultant recommend so the agent can meet this requirement?

  A. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.
  B. Create one work order and override the price on work order line items for products on the preferred price book.
  C. Create one work order and add work order line items based on the price book selected on the work type.
  D. Create one work order for each price book and use work types to assign the price book to work order line item.
  A. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.

• Question 242:

  When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer. Which process should the Consultant use to meet this requirement?

  A. Add the Resource as a Required Resource on the Contact.
  B. Add the Resource as a Required Resource on the Account.
  C. Add the Resource as a Preferred Resource on the Work Order.
  D. Add the Resource as a Preferred Resource on the Asset.
  B. Add the Resource as a Required Resource on the Account.

• Question 243:

  Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.

  Which three data elements should a Consultant recommend tracking to support these requirements?

  Choose 3 answers

  A. Inventory
  B. Warehouse Locations
  C. Products Consumed
  D. Products Required
  E. Mobile Locations
  C. Products Consumed
  D. Products Required
  E. Mobile Locations

• Question 244:

  Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk. What should be a consultant recommended to meet the requirements?

  A. Adjust the scheduled end field on the service appointment
  B. Change the status field on the service appointment
  C. Update the in-jeopardy field on the service appointment
  D. Post the service appointment chatter feed
  D. Post the service appointment chatter feed

• Question 245:

  Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

  A. Assets
  B. Product Templates
  C. Work Types
  D. Service Report Templates
  C. Work Types
  D. Service Report Templates

• Question 246:

  Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

  A. Reduced Work Orders per Shift.
  B. Reduced Overtime per Work Order.
  C. Reduced Travel Time per Work Order.
  D. Reduced Absences per Employee.
  B. Reduced Overtime per Work Order.
  C. Reduced Travel Time per Work Order.

• Question 247:

  Universal Containers currently tracks its customers' entitlements to support utilizing Salesforce Service Cloud. Service calls that require a Technician to go to the customer's location require the creation of a Work Order. Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.

  On which object should the Consultant define a Quick Action to create the Work Order?

  A. Entitlement
  B. Opportunity
  C. Case
  D. Contact
  C. Case

• Question 248:

  Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue. How can the Dispatcher ensure that the required staff is assigned to the project?

  A. Assign the existing Work Order to a Crew.
  B. Assign the existing Service Appointment to a Crew.
  C. Assign the existing Work Order to each staff member.
  D. Create a new Service Appointment and assign a Crew.
  D. Create a new Service Appointment and assign a Crew.

• Question 249:

  Universal container UC want to track the asset lifecycle when equipment has been snapped out. What should a consultant recommend to meet this requirement?

  A. Add the field history tracking related list to the assets page and configure the asset relationships object
  B. Add the related asset related list to the asset page and configure the product request object
  C. Add the related asset related list to the asset page and configure the asset relationships object
  D. Add the field history tracking related list to the asset page and configure the product request object
  C. Add the related asset related list to the asset page and configure the asset relationships object

• Question 250:

  Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

  A. Match Fields
  B. Required Resource
  C. Match Boolean
  D. Preferred Resource
  C. Match Boolean