Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 231:

  Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

  A. Use Workflow to close the Case when all Work Orders are closed.
  B. Use Process Builder to close the Case when all Work Orders are closed.
  C. Use Workflow to close the Case when the Work Order is dispatched.
  D. Use Process Builder to close the Case when the Work Order is created.
  B. Use Process Builder to close the Case when all Work Orders are closed.

• Question 232:

  AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time. How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

  A. Ensure the product items are available in inventory.
  B. Include the required products in the work type.
  C. Add the product fields to the work order layout.
  D. Create a flow to add the products to the work order.
  C. Add the product fields to the work order layout.

• Question 233:

  Universal containers want to implement service legal agreements (SLA) for work Order. Which three considerations should the consultant take into account?

  A. A new entitlement process requires selecting entitlement process type.
  B. Milestones for the work orders can be set up from the metadata API
  C. A single milestone can be added to both case and work order entitlement processes.
  D. An entitlement process must be applied to both cases and work order
  E. Milestone of the work orders can be configured in setup.
  A. A new entitlement process requires selecting entitlement process type.
  C. A single milestone can be added to both case and work order entitlement processes.
  E. Milestone of the work orders can be configured in setup.

• Question 234:

  Universal containers wants to report on the volume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement?

  A. A work order related list on asset
  B. A custom installation date field on products consumed
  C. Field history tracking on asset
  D. The standard installation date field on asset
  D. The standard installation date field on asset

• Question 235:

  Universal container technicians have 12 mandatory company holidays each calendar year. Technician need view all of their absence records at once. Which two applications should a consultant recommend to meet this requirement?

  Choose 2 answers

  A. Salesforce browser-based applications
  B. Custom mobile applications
  C. Field service lightning mobile applications
  D. Salesforce mobile applications
  A. Salesforce browser-based applications
  C. Field service lightning mobile applications

• Question 236:

  Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

  A. Adjust Scheduling Policy
  B. Knowledge Base
  C. Customer Entitlements
  D. Dispatching
  E. Scheduling
  A. Adjust Scheduling Policy
  B. Knowledge Base
  D. Dispatching

• Question 237:

  Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.

  How should the Consultant meet these requirements?

  A. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
  B. Each Asset will have a Service Appointment that will represent the work needed for each machine.
  C. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
  D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
  D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

• Question 238:

  Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

  A. Use Territory-specific Operating Hours.
  B. Use Customer Operating Hours.
  C. Use Multiple Operating Hours with Slots for each hour.
  D. Use Exact Appointments on the Work Types.
  A. Use Territory-specific Operating Hours.

• Question 239:

  Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?

  A. Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.
  B. Set Up entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.
  C. Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.
  D. Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.
  C. Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.

• Question 240:

  A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

  A. Open a Case and inform Customer of weekend service pricing.
  B. Open a Case and send email with new Service Offerings.
  C. Open a Case and a renewal Opportunity for the Sales team.
  D. Open a Case and create a Work Order for the Dispatch Team.
  A. Open a Case and inform Customer of weekend service pricing.
  B. Open a Case and send email with new Service Offerings.