Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 221:

  Service resources at Universal Containers (UC) frequently work in more than one service territory.

  The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource's secondary service

  territories.

  Which two scheduling policy changes should a Consultant recommend?

  Choose 2 answers

  A. Select Working Location Enable Primary on the Working Territories Work Rule:
  B. Remove the Match Territory Work Rule.
  C. Include the Match Territory Work Rule.
  D. Deselect Working Location Enable Primary on the Working Territories Work Rule.
  A. Select Working Location Enable Primary on the Working Territories Work Rule:
  C. Include the Match Territory Work Rule.

• Question 222:

  Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

  A. Send an email CSAT survey.
  B. Implement Validation Rules and Signature Capture.
  C. Change the Scheduling Rules.
  D. Decrease Resource Rant Score.
  B. Implement Validation Rules and Signature Capture.

• Question 223:

  Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

  A. Use Assets and define a hierarchy.
  B. Use a custom object to model the BoM.
  C. Use an ERP to manage the BoM.
  D. Use Products and add to an Order.
  C. Use an ERP to manage the BoM.

• Question 224:

  Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

  A. Create a Capacity-based Resource and delete that Resource after three weeks.
  B. Create a Resource and give them 24-hour availability for the next three weeks.
  C. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
  D. Create a Capacity-based Resource and give them Capacity for the next three weeks.
  D. Create a Capacity-based Resource and give them Capacity for the next three weeks.

• Question 225:

  Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy. How should a Consultant assign Service Appointments to the Polygon?

  A. Set the Polygon Assignment Policy to the Highest Level.
  B. Set the Territory Assignment Policy to the Highest Level.
  C. Set the Territory Assignment Policy to the Lowest Level.
  D. Set the Polygon Assignment Policy to the Lowest Level.
  C. Set the Territory Assignment Policy to the Lowest Level.

• Question 226:

  Universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console.

  Which two filtering options should manager use to find the appropriate work order?

  Choose 2 answers

  A. The dispatcher console MAO and filter the list to show only desired service appointment
  B. The prevention maintenance Gantt and filter the list to show only desired work orders
  C. The dispatcher work order polygons and filters the list to show only desired service appointment
  D. The dispatcher console appointment list and filter the list to show only desired service Appointment
  A. The dispatcher console MAO and filter the list to show only desired service appointment
  D. The dispatcher console appointment list and filter the list to show only desired service Appointment

• Question 227:

  AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.

  How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

  A. Create a custom number field to capture the tier number on the service resource.
  B. Create a queue for each tier group within each territory on the Service Appointment object.
  C. Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.
  D. Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
  D. Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

• Question 228:

  Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

  A. Add the CSAT Visualforce page to the Work Order.
  B. Install the Survey Snap-in for CSAT capture.
  C. Install an AppExchange Package.
  D. Enable the CSAT Quick Action for Work Orders.
  C. Install an AppExchange Package.

• Question 229:

  Northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.

  When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?

  Choose 2 answers

  A. scheduled end
  B. arrival window starts
  C. arrival window end
  D. scheduled start
  B. arrival window starts
  D. scheduled start

• Question 230:

  An inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked. What should the consultant leverage to meet this requirement?

  A. Assets
  B. entertainment plan
  C. product item
  D. maintenance plan
  C. product item