Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 211:

  Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

  A. Attachments on Cases.
  B. Knowledge Base on Cases.
  C. Custom Links on Work Orders.
  D. Knowledge Base on Work Orders.
  D. Knowledge Base on Work Orders.

• Question 212:

  To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose 2 answers

  A. Work Order
  B. Return Order
  C. Product Transfer
  D. Product Receipt
  B. Return Order
  D. Product Receipt

• Question 213:

  universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used.

  Which three data elements should a consultant recommend tracking to support this requirement?

  Choose 3 answers

  A. Products required
  B. Inventory
  C. Mobile locations
  D. Warehouse locations
  E. Product consumed
  A. Products required
  C. Mobile locations
  E. Product consumed

• Question 214:

  A customer support agent handles an in ?bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment.

  Which scheduling action should the consultant recommend to the customer support agent?

  A. Emergency
  B. Appointment booking
  C. Fill-in schedule
  D. Get candidates
  A. Emergency

• Question 215:

  Which three factors should the consultant consider when recommending a routing option? Choose 3 answers

  A. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres
  B. Multiday work schedule only aerial routing.
  C. Street level routing incorporates Google map api and run faster than aerial routing
  D. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres
  E. Aerial routing computes the shortest distance between two locations based on a straight-line route
  B. Multiday work schedule only aerial routing.
  D. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres
  E. Aerial routing computes the shortest distance between two locations based on a straight-line route

• Question 216:

  Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

  A. Add all other Resources as Excluded Resources.
  B. Add the Resource as a Required Resource.
  C. Add the Resource as a Preferred Resource.
  D. Add the Account as one of the Resource Skills.
  C. Add the Resource as a Preferred Resource.

• Question 217:

  Universal container provides maintenance and emergency services to its customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete. Which features should a consultant use to reduce and increase technician productivity?

  A. Resource schedule optimization
  B. Reschedule appointment
  C. Fix overlaps
  D. Fall in schedule
  A. Resource schedule optimization

• Question 218:

  Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.

  How should the Consultant use Complex Work to meet this requirement?

  A. Define Same Resource and Same Start dependencies.
  B. Define Start After Finish and Same Day dependencies.
  C. Define a Start After Finish dependency.
  D. Define a Same Start dependency.
  B. Define Start After Finish and Same Day dependencies.

• Question 219:

  Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time. How should a Consultant implement this requirement?

  A. Create a crew with two Technicians.
  B. Create a work rule with two required skills.
  C. Create a single Service Appointment.
  D. Create two Service Crews.
  A. Create a crew with two Technicians.

• Question 220:

  Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible. What should the consultant recommend to meet this requirement?

  A. Designate a Skill-based resource to the Work Order.
  B. Assign a Preferred status Resource Preference to the Account.
  C. Configure an account preference on the Service Resource record.
  D. Include the Required Resource work type in Scheduling Policies.
  D. Include the Required Resource work type in Scheduling Policies.