Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 201:

  Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?

  A. Utilize lifecycle Object tracking on Assets.
  B. Utilize Field History Tracing on Assets.
  C. Utilize custom fields for change tracking on Assets.
  D. Utilize a Work Order related list on Assets.
  B. Utilize Field History Tracing on Assets.

• Question 202:

  A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.

  Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?

  Choose 2 answers

  A. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
  B. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
  C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
  D. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
  C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
  D. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

• Question 203:

  Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant utilize to track the lifecycle?

  A. A Work Order related list on Assets
  B. Custom fields for change tracking on Assets
  C. Field History Tracking on Assets
  D. A Product related list on Assets
  D. A Product related list on Assets

• Question 204:

  Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.

  How should a Consultant provide access to the Salesforce Field Service mobile app?

  A. Modify the user's Profile.
  B. Update Public Group membership.
  C. Assign a Field Service Mobile License to the user.
  D. Modify the user record.
  C. Assign a Field Service Mobile License to the user.

• Question 205:

  Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced. What should a Consultant recommend to accurately record the required work?

  A. Service Appointments and Service Appointment Line Items
  B. Work Orders with Products Consumed
  C. Work Orders with Work Order Line Items
  D. Work Orders with Service Appointments
  C. Work Orders with Work Order Line Items

• Question 206:

  Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for Florida servicing, sales, and reporting purposes. Which solution should a consultant recommend to relate the parts to a customer's container?

  A. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.
  B. Add the container as an asset on the account and mark the parts internal assets.
  C. Add the container as a product on the account and the parts to a child product related list.
  D. Create a hierarchical relationship between the parent product container and child parts products.
  A. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.

• Question 207:

  Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.

  Which permission set license should be assigned to the Call Center Agents?

  A. F5L Dispatcher License
  B. FSL Resource License
  C. FSL Admin License
  D. FSL Agent License
  D. FSL Agent License

• Question 208:

  Universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time. How could a service resource's timesheet be configured to track the total time spent on each step?

  A. Relate the timesheet entries to the work order line time
  B. Relate the timesheet entries to the service appointment
  C. Relate the time sheet to the service appointment
  D. Relate the time sheet to the work order line item
  A. Relate the timesheet entries to the work order line time

• Question 209:

  A dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment. How can the dispatcher update the service crew to meet those requirements?

  A. Edit the service appointment and add a new service resource.
  B. Create a new service appointment with a different crew.
  C. Use the crew management tool to add service resources to the crew.
  D. Update the service crew on the service appointment's work type.
  C. Use the crew management tool to add service resources to the crew.

• Question 210:

  Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

  A. Work Types, Skill Routing, Skill Requirements, Operating Hours
  B. Case process, Work Types, Entitlements, and Milestones
  C. Skill Requirements, Work Types, Case Process, Milestones
  D. Work Types, Skill Requirements, Entitlements, and Milestones
  A. Work Types, Skill Routing, Skill Requirements, Operating Hours