Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 191:

  In which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

  A. Jobs can take longer than the available resources hours in a day.
  B. jobs need to be performed at the same site on the same day of the week.
  C. jobs require multiple stages of work performed by different resources.
  D. jobs require consecutive days of work and can span over weekends.
  A. Jobs can take longer than the available resources hours in a day.
  D. jobs require consecutive days of work and can span over weekends.

• Question 192:

  Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

  A. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
  B. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
  C. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
  D. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.
  D. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

• Question 193:

  Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

  A. Company style sheets
  B. Company colors
  C. Company logo
  D. Company address
  B. Company colors

• Question 194:

  Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

  A. Create a Quick Action that will create a new Service Appointment record.
  B. Create a Visualforce page that will create a new Work Order record.
  C. Create a Quick Action that will create a new Work Order record.
  D. Create a Visualforce page that will create a new Service Appointment record.
  A. Create a Quick Action that will create a new Service Appointment record.

• Question 195:

  universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work.

  Which two items should a consultant include in the scheduling policy to meet this requirement?

  A. Minimize travel service objectives and resources priority services objectives
  B. Maximize travel from home and working territories
  C. Required resources and maximum travel from home
  D. Minimize travel service objective and preferred resource services objectives
  B. Maximize travel from home and working territories
  D. Minimize travel service objective and preferred resource services objectives

• Question 196:

  Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?

  A. Field Technician Page Layouts
  B. Field Technician Visualforce Pages
  C. Field Technician Field Sets
  D. Field Technician Mini-Page Layouts
  A. Field Technician Page Layouts

• Question 197:

  Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

  A. Utilize a custom Price Book specific to each country.
  B. Utilize the standard Price Book with pricing rules applied.
  C. Utilize a custom Price Book with pricing rules applied.
  D. Utilize a standard Price Book specific to each country.
  A. Utilize a custom Price Book specific to each country.

• Question 198:

  An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. What should the Consultant leverage to meet this requirement?

  A. Maintenance Plan
  B. Product Item
  C. Entitlement Plan
  D. Assets
  B. Product Item

• Question 199:

  Which three objects are associated to the Work Type? Choose 3 answers

  A. Service Appointments
  B. Products Required
  C. Resources
  D. Skill Requirements
  E. Articles
  B. Products Required
  D. Skill Requirements
  E. Articles

• Question 200:

  Universal Containers wants to process mobile payments. How can this requirement be met?

  A. Attach a picture of the credit card
  B. Add a custom filed to store the credit card number
  C. Create a custom payments object
  D. Install an AppExchange package.
  D. Install an AppExchange package.