Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 181:

  Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

  A. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.
  B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.
  C. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.
  D. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.
  D. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

• Question 182:

  Universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job. How should a consultant support this process?

  A. Add a new product required to the work order.
  B. Add a new product consumed to the work order.
  C. Add a new product required to the work type.
  D. Add a new product consumed to the work rule.
  C. Add a new product required to the work type.

• Question 183:

  Each container consists of multiple parts that are tracked by assets records.

  Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges.

  How should consultants configure the field service lightning to track the work performed?

  A. Create a work to type automatically create relevant line time for each asset
  B. Create a work order and work order line item for each asset being serviced
  C. Create a work order for all assets being serviced and work order line item for each product consumed
  D. Create a work order for each asset being serviced
  B. Create a work order and work order line item for each asset being serviced

• Question 184:

  Org-Wide Default sharing is set to Private in a Salesforce org.

  If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?

  Choose 3 answers

  A. Accounts
  B. Service Resources
  C. Work Orders
  D. Resource Absences
  E. Work Types
  A. Accounts
  D. Resource Absences
  E. Work Types

• Question 185:

  Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

  A. Train Technicians to use Duplicate Work Order feature.
  B. Launch the Work Order Standardization Wizard.
  C. Create a standard set of Work Order Line Items.
  D. Create Work Types for use on Work Orders
  D. Create Work Types for use on Work Orders

• Question 186:

  Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

  A. Implement Work Types and Skill Assignments.
  B. Implement Assignment Rules and Work Orders.
  C. Assign Skills and Skill Levels to Users.
  D. Assign Skills and Skill Levels to Resources.
  A. Implement Work Types and Skill Assignments.
  D. Assign Skills and Skill Levels to Resources.

• Question 187:

  A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use

  A. Customer first
  B. Emergency
  C. High intensity
  D. Soft boundaries
  D. Soft boundaries

• Question 188:

  Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.

  Which two filtering options should managers use to find the appropriate work orders?

  Choose 2 answers

  A. The Preventative Maintenance Gantt and filter the list to show only desired work orders
  B. The Dispatcher Console Map and filter the list to show only desired service appointments
  C. The Dispatcher Console Appointment list and filter the list to show only desired service appointments
  D. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
  A. The Preventative Maintenance Gantt and filter the list to show only desired work orders
  C. The Dispatcher Console Appointment list and filter the list to show only desired service appointments

• Question 189:

  Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.

  Which two customizations should the consultant recommend to meet this requirement?

  Choose 2 answers

  A. Select the new policy as the scheduling policy for the scheduled optimization job.
  B. Create a custom quick action for booking appointments and candidates that use the new scheduling policy.
  C. Create a new scheduling policy that includes service objectives in this order: minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap.
  D. Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.
  A. Select the new policy as the scheduling policy for the scheduled optimization job.
  C. Create a new scheduling policy that includes service objectives in this order: minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap.

• Question 190:

  Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?

  A. Create an Entitlement Template on the Product.
  B. Create a Workflow Rule on the Case.
  C. Create a Milestone on the Product.
  D. Create a Visualforce Page on the Case.
  C. Create a Milestone on the Product.