Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 171:

  Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.

  What should consultant leverage to ensure the right data is captured from the Salesforce field service lightning mobile app?

  A. Lightning component with required field to update the case, work order and service appointment
  B. Quick actions on cases, work orders and service appointment with required fields
  C. Quick action on the work order and flow to update the case and service appointment
  D. Process builder on case to update the service appointment and work order
  C. Quick action on the work order and flow to update the case and service appointment

• Question 172:

  Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

  A. Service Due Date
  B. Customer Working Hours
  C. Customer Entitlement
  D. Service Urgency
  C. Customer Entitlement

• Question 173:

  Universal containers needs a team to perform periodic maintenance on the most complex products. Which feature should the consultant configure to meet this requirement?

  A. Preferred resource
  B. Required resource
  C. Technicians with required skill
  D. Service crew
  D. Service crew

• Question 174:

  How should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?

  A. Add the relevant field to the field set.
  B. Use map report layers.
  C. Color code using Gantt palettes.
  D. Create a Gantt action to highlight.
  C. Color code using Gantt palettes.

• Question 175:

  universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.

  What are two ways a Consultant can configure maintenance plans to meet the requirements?

  Choose 2 answers

  A. Auto generate work order with a 14 days generation horizon
  B. Associate work type called site to maintenance plan
  C. Associate a required skill call site visits to maintain plans
  D. Auto generate work order with 14-day generation time frame
  A. Auto generate work order with a 14 days generation horizon
  B. Associate work type called site to maintenance plan

• Question 176:

  Universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?

  A. Assign contractors 1 and 2 different capacities of repair work
  B. Assign contractors 1 and 2 different skill levels for repair works
  C. Assign contractors 1 and 2 preferred source
  D. Assign contractors 1 and 2 as excluded resources
  B. Assign contractors 1 and 2 different skill levels for repair works

• Question 177:

  Universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined. What should a consultant recommend to achieve this requirement?

  A. skill requirement work type and case process
  B. work type skill routing skill requirements operating house and data categories
  C. case process work types and record types
  D. work types and skill requirements
  D. work types and skill requirements

• Question 178:

  Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application. Which approach should a Consultant recommend to meet the requirement?

  A. Define a Visualforce page that creates a newService Appointment record.
  B. Define a Quick Action that creates a new Work Order record.
  C. Define a Quick Action that creates a new Service Appointment record.
  D. Define a Visualforce page that creates a new Work Order record.
  B. Define a Quick Action that creates a new Work Order record.

• Question 179:

  When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance. Which steps are needed to configure the signature capture?

  A. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
  B. Create two Service Reports and add one Signature Block to each Report.
  C. Create a Flow that adds two Signature Blocks when the Service Report Is generated.
  D. Create two custom fields for the Service Appointment and use Flows to capture each signature.
  A. Create relevant Signature Types and add Signature Blocks to the Service Report Template.

• Question 180:

  Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit. How should a Consultant configure the Maintenance Plan to meet this requirement?

  A. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
  B. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
  C. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
  D. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
  C. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.