Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 161:

  A customer wants to return a defective product instead of scheduling a Service Appointment. How should this product be tracked in Salesforce Field Service?

  A. Create a Product Request and Product Request Line Item.
  B. Create a Return Order and relate it to the Product.
  C. Create a Work Order and Work Order Line Item.
  D. Create a Return Order and Return Order Line Item.
  D. Create a Return Order and Return Order Line Item.

• Question 162:

  What are the two benefits of using field service lightning apps instead of Salesforce mobile apps? Choose 2 answers

  A. Agents view of upcoming service appointment
  B. Offline access to flow
  C. Native customer signature capture
  D. Customized navigation menu
  B. Offline access to flow
  C. Native customer signature capture

• Question 163:

  Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

  A. Establish a Preventative Maintenance program for their install base.
  B. Integrate IoT data from their install base to detect asset issues.
  C. Launch a feedback survey to their install base and follow up on results.
  D. Review existing contracts for obsolete provisions and requirements.
  A. Establish a Preventative Maintenance program for their install base.
  D. Review existing contracts for obsolete provisions and requirements.

• Question 164:

  Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.

  Which two customizations should the Consultant recommend to meet this requirement?

  Choose 2 answers

  A. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
  B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
  C. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
  D. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
  A. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
  B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

• Question 165:

  Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

  A. User Territory
  B. Service Territory Member
  C. Service Territory
  D. Work Order
  A. User Territory

• Question 166:

  Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this? Choose 2 answers

  A. Leverage the Match Skills Scheduling Policy when scheduling appointments.
  B. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
  C. Leverage the Match Skills Work Rule when scheduling appointments.
  D. Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
  B. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
  C. Leverage the Match Skills Work Rule when scheduling appointments.

• Question 167:

  Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests. What should a consultant implement to assist the dispatch team?

  A. Work type line items for install, break-fix, and inspection
  B. Work order Business process for install, break-fix, and inspection
  C. Work order custom fields to define install, break-fix, and inspection
  D. Work type and skill requirements for install, break-fix, and inspection
  D. Work type and skill requirements for install, break-fix, and inspection

• Question 168:

  Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.

  What are two ways a Consultant can configure Maintenance Plans to meet the requirement?

  Choose 2 answers

  A. Auto-generate Work Orders with a 14 day Generation Timeframe.
  B. Auto-generate Work Orders with a 14 day Generation Horizon.
  C. Associate a Work Type called Site Visit to a Maintenance Plan.
  D. Associate a Required Skill called Site Visit to a Maintenance Plan.
  B. Auto-generate Work Orders with a 14 day Generation Horizon.
  C. Associate a Work Type called Site Visit to a Maintenance Plan.

• Question 169:

  Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to

  be rescheduled or unscheduled for history tracking purposes.

  Which two items should the consultant recommend to meet the requirement?

  Choose 2 answers

  A. Define "cannot complete" as a pinned status for auto-dispatch services.
  B. Define "cannot complete" as a pinned status for scheduling and optimization services.
  C. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
  D. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
  B. Define "cannot complete" as a pinned status for scheduling and optimization services.
  C. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.

• Question 170:

  A customer wants return a defective product instead of scheduling service appointment. How should this product be tracked in field service lightning?

  A. Create a work order and work order line
  B. Create return order and return order line item
  C. Create a product request and product request line item
  D. Create a return order and relate it to the product
  B. Create return order and return order line item