Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 151:

  One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward. How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

  A. Assign the Technician to a new Service Territory.
  B. Remove the Technician as a Preferred Resource.
  C. Create an Excluded Resource for the Account.
  D. Create a new Work Order Validation Rule.
  C. Create an Excluded Resource for the Account.

• Question 152:

  Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?

  A. Work Types, Resource Availabilities, and Operating Hours
  B. Service Territories, Resource Capacity, and Business Hours
  C. Service Territories, Operating Hours, and Resource Absences
  D. Skills, Operating Hours, Time Slots, and Holidays.
  C. Service Territories, Operating Hours, and Resource Absences

• Question 153:

  A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

  A. Open a Case and inform Customer of weekend service pricing.
  B. Open a Case and send email with new Service Offerings.
  C. Open a Case and a renewal Opportunity for the Sales team.
  D. Open a Case and create a Work Order for the Dispatch Team.
  A. Open a Case and inform Customer of weekend service pricing.
  B. Open a Case and send email with new Service Offerings.

• Question 154:

  Which two objects are required when configuring an optimization job? Choose 2 answers

  A. Service territory
  B. Polygons
  C. Work type
  D. Scheduling policy
  A. Service territory
  D. Scheduling policy

• Question 155:

  Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to the existing status flow. Which two configurations should the Consultant set up to meet this requirement? Choose 2 answers

  A. Add the Status Transitions to the Technicians' Profile.
  B. Add new Status to the Service Appointment.
  C. Add new status to Status Transitions.
  D. Add new Status to the Case.
  A. Add the Status Transitions to the Technicians' Profile.
  B. Add new Status to the Service Appointment.

• Question 156:

  Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work. How should the solution be configured to ensure technicians can access relevant Knowledge articles?

  A. Create a quick action on the work order to search the Knowledge base.
  B. Attach the relevant articles to the work order or work order line items.
  C. Update the Service Appointment page layout to include the Articles related list.
  D. Add the Knowledge Lightning component to the Field Service mobile app.
  B. Attach the relevant articles to the work order or work order line items.

• Question 157:

  Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

  A. Give the Minimize Travel Service Objective the highest weight.
  B. Remove the ASAP Service Objective.
  C. Remove the Match Location Work Rule.
  D. Add the Maximum Travel From Home Work Rule.
  A. Give the Minimize Travel Service Objective the highest weight.

• Question 158:

  Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

  A. Configure Status Transitions based on Resource Type.
  B. Limit Status Transition based on Profile.
  C. Allow Status Transitions based on Role.
  D. Block Status Transitions using a Validation Rule.
  B. Limit Status Transition based on Profile.

• Question 159:

  A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day. How should the dispatcher update the service appointment?

  A. Create the report to identify the service appointment in the area of notified service resources.
  B. Configure a new scheduling policy to change service appointment
  C. Push reschedule notifications to service service resource using the field service lightning mobile app
  D. Create a map polygon of affected area to select service appointment for rescheduling
  D. Create a map polygon of affected area to select service appointment for rescheduling

• Question 160:

  Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order. Which steps technicians follow to report that a substitute asset is installed?

  A. Mark installed asset as "shipped" - create a new product - relate the product to the asset
  B. Mark installed asset as "obsolete"- create a new product - related the product to asset
  C. Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"
  D. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"
  D. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"