Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 141:

  Universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories. Which two settings should a consultant enable to ensure the service appointments are dispatched correctly?

  A. Set the number of services to drip feed on the service territories
  B. Set the service appointment to dispatch in the field service settings
  C. Enable sharing or dispatch service appointments
  D. Enable drip feed dispatching in field service settings
  A. Set the number of services to drip feed on the service territories
  D. Enable drip feed dispatching in field service settings

• Question 142:

  The dispatcher at universal containers wants wants to schedule service appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?

  A. Select the service appointment from the list, user the "change status" action and "dispatch"
  B. Select the service appointment from the list and the "schedule" action
  C. Select multiple service appointment from the list and bulk schedule them
  D. Select a service appointment from the list, use the "candidates" action, and select the best time slot
  E. Select a service appointment from the list, use the "edit" action and allocate the Resources
  B. Select the service appointment from the list and the "schedule" action
  C. Select multiple service appointment from the list and bulk schedule them
  D. Select a service appointment from the list, use the "candidates" action, and select the best time slot

• Question 143:

  Universal Containers does not want the lunch break to interfere with existing scheduled work.

  How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

  A. Create a recurring Service Appointment
  B. Create Resource Absences every day.
  C. Use appropriate Resource Operating Hours.
  D. Use the Resource Availability Rule.
  B. Create Resource Absences every day.

• Question 144:

  What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

  A. Utilize Schedules Jobs from the Field Service Admin app.
  B. Enable Notifications in Field Service Settings.
  C. Utilize Triggers to send emails to relevant users.
  D. Enable Push Notifications in the Service Console app.
  B. Enable Notifications in Field Service Settings.

• Question 145:

  Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

  Which two items should the Consultant recommend to meet the requirement? Choose 2 answers

  A. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "scheduled."
  B. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to "None."
  C. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
  D. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.
  B. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to "None."
  D. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.

• Question 146:

  Universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks. How should a consultant configure field service lightning to support this service

  A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
  B. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
  C. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
  D. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work
  A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work

• Question 147:

  Universal container want to track technician van stock and consigned products.

  How can this will be accomplished using the field service lightning standard object model?

  A. Service resources will track van stock. Location will track time and customer sites
  B. Location will track van stock. Account will track consigned products
  C. Service resources will track van stock. Products consumed will track item at customer's site
  D. Location will track van stock and items at customer's site
  B. Location will track van stock. Account will track consigned products

• Question 148:

  Which two considerations impact the scheduled time frame of multi-day work? Choose 2 answers

  A. Assigned resource
  B. Homebase travel
  C. Resource skill level
  D. Break duration
  A. Assigned resource
  D. Break duration

• Question 149:

  Universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion. What should a consultant utilize to meet this requirement?

  A. Work order record types
  B. Entitlements
  C. Work types
  D. Entitlement templates
  C. Work types

• Question 150:

  Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

  A. Update the Case Feed and tag the associated Service Representative.
  B. Update the Work Order Line Item and its associated parent Asset.
  C. Update the Service Appointment and its associated parent record.
  D. Update the Work Order and its associated parent Account.
  B. Update the Work Order Line Item and its associated parent Asset.