Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 131:

  To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date. How should the Consultant meet this requirement?

  A. Define a generation horizon of 14 days.
  B. Define a generation timeframe of 14 days.
  C. Configure Auto-generate Work Orders to True.
  D. Define a generation horizon of 20,160 minutes.
  A. Define a generation horizon of 14 days.

• Question 132:

  Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

  A. Implement a Macro to generate Service Appointments on the existing Work Order.
  B. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.
  C. Implement a Quick Action to create a new Service Appointment on the existing Work Order.
  D. Implement a Custom Button to Create a Service Appointment on the existing Work Order.
  C. Implement a Quick Action to create a new Service Appointment on the existing Work Order.

• Question 133:

  A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment. How can the Dispatcher update the Service Crew to meet those requirements?

  A. Edit the Service Appointment and add a new Service Resource.
  B. Update the Service Crew on the Service Appointment's Work Type.
  C. Use the Crew Management tool to add Service Resources to the Crew.
  D. A Create a new Service Appointment with a different Crew.
  D. A Create a new Service Appointment with a different Crew.

• Question 134:

  Universal containers (UC) wants to deploy knowledge to its field team.

  How should UC ensure its technicians can access knowledge articles offline?

  A. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
  B. Use work types to assign associated articles to work order.
  C. Create a custom Mobile App that syncs articles based on service appointment assignments.
  D. Write a workflow that associates articles to work orders based on a picklist on the work order.
  B. Use work types to assign associated articles to work order.

• Question 135:

  Technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment

  as dispatched on the console instead of seeing the complete status update.

  Which two troubleshooting steps should a consultant take to resolve the issue?

  Choose 2 answers

  A. Conform the technician mobile device is online
  B. Investigate work order life cycle
  C. Verify the dispatcher ran the service appointment data job
  D. Review service appointment automation
  A. Conform the technician mobile device is online
  D. Review service appointment automation

• Question 136:

  Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

  A. Scheduled start, scheduled end
  B. Actual start, actual end
  C. Earliest start permitted, due date
  D. Arrival window start, arrival window end
  C. Earliest start permitted, due date

• Question 137:

  Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

  A. Work Order Line Items
  B. Service Contract
  C. Work Order
  D. Account
  D. Account

• Question 138:

  Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.

  How should the Consultant configure the Contractors' experience?

  A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
  B. Assign Contractor 1 as a Preferred Resource.
  C. Assign Contractor 1 and 2 different capacities for repair work.
  D. Assign Contractor 2 as an Excluded Resource.
  A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

• Question 139:

  AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app. How should the field service administrator ensure this requirement is met?

  A. Instruct the dispatcher to only dispatch one work order toeach technician at a time.
  B. Set Send Appointment Notifications on Dispatch in the mobile settings to one.
  C. Enable drip feed to dispatch one service appointment per technician at a time.
  D. Set up auto dispatch to dispatch one work order for each technician at a time
  C. Enable drip feed to dispatch one service appointment per technician at a time.

• Question 140:

  Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

  A. Barcode
  B. Formula
  C. Text
  D. Number
  C. Text