Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 121:

  Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

  When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?

  Choose 2 answers

  A. Scheduled End
  B. Arrival Window Start
  C. Scheduled Start
  D. Arrival Window End
  B. Arrival Window Start
  D. Arrival Window End

• Question 122:

  Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

  A. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
  B. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
  C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
  D. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
  A. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
  D. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

• Question 123:

  Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.

  How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

  A. Create multiple Service Appointments, each with its own child Work Order Line Item.
  B. Create Work Order Line Items, each with its own child Service Appointment.
  C. Create multiple Service Appointments, each with its own child task records.
  D. Create Custom Object records, each with its own child Service Appointment.
  B. Create Work Order Line Items, each with its own child Service Appointment.

• Question 124:

  Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

  A. Work Order Record Types for Break-fix, Install, and Inspection.
  B. Work Type Line Items for Install, Break-fix, and Inspections.
  C. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
  D. Work Order custom fields to define Install, Break-fix, and Inspections.
  C. Work Types and Skill Requirements for Install, Break-fix, and Inspections.

• Question 125:

  Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

  A. Managing page layouts and milestone trackers can be done in salesforce1. B. Creating Entitlements for Cases and Work Orders must be separated.
  C. Managing page layouts and validation rules can be done in Salesforce Lightning.
  D. Creating Entitlements for Work Orders requires Lightning to be enabled.
  B

• Question 126:

  Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits. How should the consultant configure this?

  A. Create the products and the installation kits as unsterilized inventory.
  B. Create the products and the installation kits as serialized inventory.
  C. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
  D. Create the products and the installation kits as a single serialized product.
  C. Creak the products as serialized inventory and the installation kits as unsterilized inventory.

• Question 127:

  Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different. How should a consultant implement this process?

  A. Create two service appointments and set the early start to the start time of the first service appointments
  B. Create two service appointments and assign two different resources
  C. Create one service appointments and schedule two resources
  D. Create one service appointments and add two required resources
  B. Create two service appointments and assign two different resources

• Question 128:

  Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

  A. Add the Resource Skill and track certification using reminder.
  B. Add the Resource Skill and create Absence once expired.
  C. Add the Resource Skill and set the End Date.
  D. Add the Resource Skill and remove from the Service Territory once expired.
  C. Add the Resource Skill and set the End Date.

• Question 129:

  One of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?

  A. Service territory number
  B. Service territories
  C. Service appointment
  D. Account
  D. Account

• Question 130:

  Geolocation tracking is enabled for universal container's for technician but should apply to full time employees. How can Geolocation tracking for contractors to be disabled?

  A. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor
  B. Unchecked the collect service resources Geolocation history field in field service mobile settings
  C. Unchecked the geocoding field on the contractor's profile
  D. Set the Geolocation update frequency field to zero for contractors
  A. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor