Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 111:

  Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue. How should a Consultant configure this using a single Work Order'

  A. Create a new Service Appointment for each site visit.
  B. Create a new Child Work Order for each site visit.
  C. Create a new Product Consumed for each site visit.
  D. Create a new Work Order Line Item for each site visit.
  A. Create a new Service Appointment for each site visit.

• Question 112:

  Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated.

  Which two items should the consultant consider?

  Choose 2 answers

  A. Generate service in the organization's default language
  B. Send a feedback survey to the customer when a service appointment is completed
  C. Configure signature blocks for service report templates
  D. Add service reports templates to the appropriate repair work type
  B. Send a feedback survey to the customer when a service appointment is completed
  C. Configure signature blocks for service report templates

• Question 113:

  AW Computing uses a private record access model in the sales, support, and field service organizations.

  How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

  A. Create a user territory for the technicians' primary and secondary territories.
  B. Create a process to change the owner of the service appointment to the assigned technician.
  C. Enable the sharing features in the Field Service settings in the Setup menu.
  D. Configure a sharing rule to share dispatched service appointments with the assigned resource.
  A. Create a user territory for the technicians' primary and secondary territories.

• Question 114:

  Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

  A. Create 5 Resources with 20 hours available a week.
  B. Create a Resource with 20 hours available a day.
  C. Create 100 Service Appointments with Contractors as Required Resources.
  D. Create a Capacity-based Resource with 100 hours capacity a week.
  D. Create a Capacity-based Resource with 100 hours capacity a week.

• Question 115:

  Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories. In which two ways should the consultant show this relationship? Choose 2 answers

  A. add the service territory location related list on the location page layout
  B. create the service territory location as a location lookup field.
  C. add the service territory location related list on the service territory page layout
  D. create the service territory location as a service territory lookup field.
  A. add the service territory location related list on the location page layout
  C. add the service territory location related list on the service territory page layout

• Question 116:

  Universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time. How should the consultant make this requirement?

  A. Create a work rule with two required skills
  B. Create a two-service crew
  C. Create a crew with two technicians
  D. Create two service appointment
  C. Create a crew with two technicians

• Question 117:

  Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

  A. Add the allowed Status Transitions in Field Service Settings.
  B. Add new Status to the Work Order
  C. Add the Status Transitions to the Technicians' Profile.
  D. Add new Status to the Service Appointment.
  C. Add the Status Transitions to the Technicians' Profile.
  D. Add new Status to the Service Appointment.

• Question 118:

  A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account. Which two methods should Consultants recommend to ensure the service with each container can be handled independently?

  A. Add each asset to a separate work order line item. Create a service appointment for the work orders.
  B. Add each asset to a separate child work order. Create a service appointment for the parent work order.
  C. Add each asset to a separate work order line item. Create a service appointment for each line items.
  D. Add each asset to a separate work order. Create a service appointment for each work order.
  C. Add each asset to a separate work order line item. Create a service appointment for each line items.
  D. Add each asset to a separate work order. Create a service appointment for each work order.

• Question 119:

  Universal containers is evaluating a strategy for reducing the cost of service using automated scheduling Which toe approaches will contribute to this goal? Choose 2 answers

  A. reduced overtime per work order
  B. reduced travel time per work order
  C. reduced work orders per shift
  D. reduced number of territories
  A. reduced overtime per work order
  B. reduced travel time per work order

• Question 120:

  Universal container UC services customers in multiple time zones. UC Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed. How should the consultant configure this?

  A. Create the formula to calculate the time zone offset from the user to territory time zone
  B. Set the dispatch console to display in territory time zone in the field service settings
  C. Set the dispatch console to display in the user time zone in field service settings
  D. Configure the dispatcher user time zone to the same as territories they manage
  B. Set the dispatch console to display in territory time zone in the field service settings