Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 101:

  Which object can be used to share service appointments with service resource s in field service lightning?

  A. Service territory member
  B. Service territory
  C. Work order
  D. User territory
  A. Service territory member

• Question 102:

  What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

  A. Service Objectives and Work Types
  B. Service Objectives and Work Rules
  C. Service Levels and Work Rules
  D. Service Contracts and Service Levels.
  B. Service Objectives and Work Rules

• Question 103:

  Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

  A. Create a new Work Order and relate it to the previous Work Order.
  B. Create a new Work Order and relate it to the Customer.
  C. Update a field called "Repeat Call" on the initial Work Order.
  D. Create new Work Order Line Items under the initial Work Order.
  A. Create a new Work Order and relate it to the previous Work Order.

• Question 104:

  The org -wide default sharing for a service appointment Is set to private.

  If the service appointment is cancelled, which users will have visibility to the record?

  A. assigned resources, owner of service appointment and members of service territory
  B. owner of service appointment and members of user territory
  C. assigned resources, owner of service appointment and members of user territory
  D. owner of service appointment and members of service territory
  B. owner of service appointment and members of user territory

• Question 105:

  The org-wide default sharing for a service appointment is set to be private. If service appointment is cancelled, which users will have visibility to record?

  A. Assigned resources, owner of service appointment and member of user territory
  B. Assigned resources, owners of service appointment and member of service territory
  C. Owner of service appointment and member of service territory
  D. Owner of service appointment and member of user territory
  D. Owner of service appointment and member of user territory

• Question 106:

  Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

  A. Field service mobile app
  B. Salesforce mobile app
  C. Work Order records cannot be updated on a mobile device
  D. Salesforce Touch
  B. Salesforce mobile app

• Question 107:

  Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

  How should a Consultant implement the requirement?

  A. Create the individual Technicians as Service Crew Members.
  B. Set the individual Technicians as Capacity-Based Service Resources.
  C. Set the Contractor Manager as a Capacity-Based Service Resource.
  D. Create the Contractor Manager as a Crew Service Resource.
  C. Set the Contractor Manager as a Capacity-Based Service Resource.

• Question 108:

  Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue. What is preventing the drip feed from triggering?

  A. The appointment status is going from Scheduled to Completed.
  B. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
  C. The default drip feed setting is overriding the drip feed rate on a service territory.
  D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
  D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

• Question 109:

  Approximately 70% of Universal Containers site visits are inspections and quotation sessions that take roughly the same amount of time and set of resource skills to complete.

  What should a Consultant recommend to streamline the creation of these Work Orders?

  A. Create a child Work Order for each similar site visit.
  B. Create Work Types for use on Work Orders.
  C. Create a standard set of Work Order Line Items.
  D. Create a work flow to clone the Work Order.
  B. Create Work Types for use on Work Orders.

• Question 110:

  Which three objects are associated with the work type? Choose 3 answers

  A. Skills
  B. Products
  C. Article
  D. Service appointment
  E. Resource
  A. Skills
  B. Products
  C. Article