Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 91:

  Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

  A. Create CSS in the Dispatcher's Console.
  B. Add Fields on the Page Layout.
  C. Use Lookup Fields.
  D. Configure Field Sets on the Service Appointment.
  D. Configure Field Sets on the Service Appointment.

• Question 92:

  Universal Containers performs maintenance and repairs on Assets in the field and wants to in crease first-time fix rates. What should a Consultant include when creating a Work Order?

  A. Products Required and Estimated Duration
  B. Products Required and Skill Requirements
  C. Skill Requirements and Products Consumed
  D. Estimated Duration and Sen/ice LevelAgreement
  B. Products Required and Skill Requirements

• Question 93:

  Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion. What should a Consultant utilize to meet this requirement?

  A. Entitlement Templates
  B. Entitlements
  C. Work Types
  D. Work Order Record Types
  C. Work Types

• Question 94:

  An employee at Universal Containers performs the role of a Dispatcher and a Technician. How should a Consultant configure Salesforce Field Service to support this behavior?

  A. Create one Service Resource and assign the relevant Permission Set Licenses.
  B. Create one Service Resource and assign the Technician and Dispatcher role.
  C. Create two Skills records and assign them to the Service Resource record.
  D. Create two Service Resources and assign them to the employee.
  A. Create one Service Resource and assign the relevant Permission Set Licenses.

• Question 95:

  Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

  A. Proactively adjust Service Contracts.
  B. More accurately assign Work Orders based on skills.
  C. Proactively adjust to address demand fluctuations.
  D. More consistently meet customer response times.
  B. More accurately assign Work Orders based on skills.
  C. Proactively adjust to address demand fluctuations.

• Question 96:

  Universal Containers sells products that are made up of serialized components.

  Field Technicians often need to work on a specific component.

  How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?

  A. Use Work Orders and define a hierarchy.
  B. Use Orders and Order Products.
  C. Use Products and Product Families.
  D. Use Assets and define a hierarchy.
  D. Use Assets and define a hierarchy.

• Question 97:

  Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.

  Which three considerations should the Consultant take into account?

  Choose 3 answers

  A. An Entitlement Process must be applied to both Cases and Work Orders.
  B. Milestones for Work Orders can be configured in Setup.
  C. A new Entitlement Process requires selecting a single Entitlement Process Type.
  D. A single Milestone can be added to both Case and Work Order Entitlement Processes.
  E. Milestones for Work Orders can be set up from the metadata API.
  B. Milestones for Work Orders can be configured in Setup.
  C. A new Entitlement Process requires selecting a single Entitlement Process Type.
  D. A single Milestone can be added to both Case and Work Order Entitlement Processes.

• Question 98:

  Which three factors should a Consultant consider when configuring routing? Choose 3 answers

  A. Configure Schedule Policy by modifying Work Rules and Service Objectives.
  B. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.
  C. Default Travel Speed is used only if a different travel speed is null on the resource.
  D. A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled.
  E. Set Auto Schedule to True upon creation of the Service Appointment.
  A. Configure Schedule Policy by modifying Work Rules and Service Objectives.
  B. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.
  C. Default Travel Speed is used only if a different travel speed is null on the resource.

• Question 99:

  Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

  A. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
  B. Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
  C. Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.
  D. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.
  D. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.

• Question 100:

  Universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed. How should the Consultant meet this requirement?

  A. Add product to the products required related list on the asset object
  B. Add product to the products required related list on the work type object
  C. Add product to the work order products related list on the work type object
  D. Add product to the work order products related list on the asset object
  B. Add product to the products required related list on the work type object