EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 121:

  Access management is closely related to which other process?

  A. Capacity management only
  B. 3rd line support
  C. Information security management
  D. Change management
  C. Information security management

• Question 122:

  Which of the following are reasons why ITIL is successful?

  1.

  ITIL is vendor neutral

  2.

  It does not prescribe actions

  3.

  ITIL represents best practice

  A. All of the above
  B. 1 and 3 only
  C. 1 and 2 only
  D. 2 and 3 only
  A. All of the above

• Question 123:

  Which one of the following is the purpose of service level management?

  A. To carry out the service operations activities needed to support current IT services
  B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
  C. To create and populate a service catalogue
  D. To ensure that an agreed level of IT service is provided for all current IT services
  D. To ensure that an agreed level of IT service is provided for all current IT services

• Question 124:

  Which of the following is an objective of business relationship management?

  A. To identify patterns of business activity
  B. To ensure high levels of customer satisfaction
  C. To secure funding to manage the provision of services
  D. To ensure strategic plans for IT services exist
  B. To ensure high levels of customer satisfaction

• Question 125:

  Which one of the following activities does application management perform?

  A. Defining where the vendor of an application should be located
  B. Ensuring that the required functionality is available to achieve the required business outcome
  C. Deciding who the vendor of the storage devices will be
  D. Agreeing the service levels for the service supported by the application
  B. Ensuring that the required functionality is available to achieve the required business outcome

• Question 126:

  Which of the following activities are performed by a service desk?

  1.

  Logging details of incidents and service requests

  2.

  Providing first-line investigation and diagnosis

  3.

  Restoring service

  4.

  Implementing all standard changes

  A. All of the above
  B. 1, 2 and 3 only
  C. 2 and 4 only
  D. 3 and 4 only
  B. 1, 2 and 3 only

• Question 127:

  Where would all the possible service improvement opportunities be recorded?

  A. CSI register
  B. Known error database
  C. Capacity management information system
  D. Configuration management database
  A. CSI register

• Question 128:

  Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

  A. Service transition planning and support
  B. Design coordination
  C. Service level management
  D. Change management
  B. Design coordination

• Question 129:

  Which of the following is not a service desk type recognized in the service operation volume of ITIL?

  A. Local
  B. Centralized
  C. Outsourced
  D. Virtual
  C. Outsourced

• Question 130:

  Which of the following are the MAIN objectives of incident management?

  1.

  To automatically detect service-affecting events

  2.

  To restore normal service operation as quickly as possible

  3.

  To minimize adverse impacts on business operations

  A. 1 and 2 only
  B. 2 and 3 only
  C. 1 and 3 only
  D. All of the above
  B. 2 and 3 only