EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 111:

  Which of the following availability management activities is/are considered to be proactive as opposed to reactive?

  1.

  Monitoring system availability

  2.

  Designing availability into a proposed solution

  A. None of the above
  B. Both of the above
  C. 1 only
  D. 2 only
  D. 2 only

• Question 112:

  What is a service delivered between two business units in the same organization known as?

  A. Strategic service
  B. Delivered service
  C. Internal service
  D. External service
  C. Internal service

• Question 113:

  Which role is responsible for carrying out the activities of a process?

  A. Process owner
  B. Change manager
  C. Service manager
  D. Process practitioner
  D. Process practitioner

• Question 114:

  Why is it important for service providers to understand patterns of business activity (PBA)?

  A. PBA are based on organizational roles and responsibilities
  B. IT service providers CANNOT schedule changes until they understand PBA
  C. Demand for the services delivered by service providers are directly influenced by PBA
  D. Understanding PBA is the only way to enable accurate service level reporting
  C. Demand for the services delivered by service providers are directly influenced by PBA

• Question 115:

  Which one of the following is NOT a characteristic of a process?

  A. It is measureable
  B. It delivers specific results
  C. It responds to specific events
  D. It structure an organization
  D. It structure an organization

• Question 116:

  Which of the following service desk organizational structures are described in service operation?

  1.

  Local service desk

  2.

  Virtual service desk

  3.

  IT help desk

  4.

  Follow the sun

  A. 1, 2 and 4 only
  B. 2, 3 and 4 only
  C. 1, 3 and 4 only
  D. 1, 2 and 3 only
  A. 1, 2 and 4 only

• Question 117:

  Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

  A. Service operation
  B. Service transition
  C. Continual service improvement
  D. Service strategy
  C. Continual service improvement

• Question 118:

  Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?

  A. Service strategy
  B. Service transition
  C. Service operation
  D. Continual service improvement
  C. Service operation

• Question 119:

  The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

  A. Data
  B. Information
  C. Knowledge
  D. Governance
  C. Knowledge

• Question 120:

  The multi-level SLA' is a three-layer structure.

  Which one of the following layers is NOT part of this type of SLA?

  A. Customer level
  B. Service level
  C. Corporate level
  D. Configuration level
  D. Configuration level