EXIN EX0-103 Online Practice Questions and Exam Preparation

EXIN EX0-103 Online Questions & Answers

• Question 1:

  Which of the following calculates the number of defects per million opportunities?

  A. CobIT TM
  B. ITIL
  C. MOF
  D. Six Sigma
  D. Six Sigma

• Question 2:

  Which of the following is within the scope of the requirements of ISO/IEC 20000?

  A. Charging for IT Services
  B. Information Security Management
  C. Operations
  D. Service Desk
  B. Information Security Management

• Question 3:

  Which of the following must be included within the Service Management plan?

  A. Configuration Item (CI) type
  B. Information security controls
  C. Return to normal working
  D. Tools as appropriate to support the processes
  D. Tools as appropriate to support the processes

• Question 4:

  Which of the following is a benefit of ISO/IEC 20000 certification?

  A. It guarantees that all certified IT Service Management processes are at least audited by aregistered certification body once a year.
  B. It shows that a company manages IT Services according to an independently audited qualitystandard.
  C. It shows that a company takes quality seriously and that each service is independentlyaudited before it is being delivered.
  D. It shows that the highest possible quality level has been achieved.
  B. It shows that a company manages IT Services according to an independently audited qualitystandard.

• Question 5:

  Which audit is conducted by, or on behalf of, the organization itself for internal purposes and can form the basis for an organization's self-declaration of conformity?

  A. First party audit
  B. Second party audit
  C. Third party audit
  D. Fourth party audit
  A. First party audit

• Question 6:

  What does the standard explicitly recommend to be implemented with Configuration Management?

  A. Change
  B. Change and Release
  C. Change and Security
  D. Release
  B. Change and Release

• Question 7:

  What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?

  A. The environmental needs of the employees in the organization are well looked after.
  B. The organization becomes more customer focused.
  C. The organization behaves in a socially responsible way.
  D. The organization has less suppliers to deal with.
  B. The organization becomes more customer focused.

• Question 8:

  What is a Configuration Baseline?

  A. A benchmark of the service provider's capability
  B. A configuration audit report
  C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
  D. The change requests allocated to a release
  C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time

• Question 9:

  Which processes should the Plan, Do, Check, Act methodology be applied to?

  A. all of the processes in scope of ISO/IEC 20000
  B. the Planning and Implementing Service Management process
  C. the Requirements for a Management System process
  D. those that support business critical services
  A. all of the processes in scope of ISO/IEC 20000

• Question 10:

  What is accreditation in the context of ISO/IEC 20000?

  A. The determination of measurement results using defined procedures on the basis ofdocumented requirements
  B. The evaluation of test results to verify compliance with requirements plus confirmation by thecertification body
  C. The notification of approved testing and certification bodies with the relevant authority forpublication
  D. The official recognition by a third party of organizations involved in testing, inspection andcertification
  D. The official recognition by a third party of organizations involved in testing, inspection andcertification