EXIN EX0-103 Online Practice Questions and Exam Preparation

EXIN EX0-103 Online Questions & Answers

• Question 61:

  What is the certification audit primarily based on?

  A. personnel records
  B. process descriptions
  C. reports by certified financial auditors
  D. specifications
  B. process descriptions

• Question 62:

  Which of the following statements is true?

  A. Change Management is the most important of the Control processes.
  B. Release Management shall be implemented only after the processes Change Managementand Configuration Management have become mature.
  C. Release Management, Change Management and Configuration Management are Controlprocesses.
  D. There shall be an integrated approach to Change and Configuration Management planning.
  D. There shall be an integrated approach to Change and Configuration Management planning.

• Question 63:

  What is the objective of Service Level Management?

  A. To define, agree, record and manage levels of service
  B. To ensure a sufficient amount of Capacity has been designated in order to achieve agreedservice levels
  C. To ensure that agreed service Availability committments to customers can be met in allcircumstances
  D. To establish and maintain good relationships with Customers
  A. To define, agree, record and manage levels of service

• Question 64:

  Why is a scope statement for ISO/IEC 20000 important?

  A. It defines what the management system has been certified against
  B. It details all of the companies that have been certified
  C. It details all of the services that have been certified
  D. It identifies which processes have been excluded from the scope
  A. It defines what the management system has been certified against

• Question 65:

  Availability and Service Continuity Plans need to be developed and reviewed periodically to ensure that requirements are met as agreed in all circumstances, from normal operations through to a major loss of service. What is the minimum level of frequency with which these Plans should be developed and reviewed?

  A. At every change to the business environment
  B. At least annually
  C. At least bi-annually
  D. In accordance with the business needs
  B. At least annually

• Question 66:

  For which type of organizations is ISO/IEC 20000 appropriate for use?

  A. for organizations to confirm that all of the ITIL?guidelines have been implemented
  B. for organizations which need to demonstrate alignment to customer requirements
  C. for organizations wishing to certify their services
  D. for tool vendors to specify the Service Provider's processes
  B. for organizations which need to demonstrate alignment to customer requirements

• Question 67:

  An objective of Capacity Management is to ensure that the service provider has, at all times, sufficient Capacity to meet the current and future agreed demands of the Customer's business needs. What document is produced to support this objective?

  A. Availability Plan
  B. Business Resource Plan
  C. Capacity Plan
  D. Service Management Plan
  C. Capacity Plan

• Question 68:

  What is the purpose of CobiT TM ?

  A. To provide a high level process model that organizes a broad range of IT activities
  B. To provide a set of detailed practices on how to implement processes and is therefore wellsuited as a process implementation tool
  C. To provide a certified measurement framework that legally provides proof of meeting theSarbanes- Oxley (SOX) requirements
  D. To provide a uniform structure to understand, implement and evaluate IT capabilities,performance and risks
  D. To provide a uniform structure to understand, implement and evaluate IT capabilities,performance and risks

• Question 69:

  According to the ISO/IEC 20000 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?

  A. Business Relationship Management
  B. Contract Management
  C. Service Level Management
  D. Supplier Management
  D. Supplier Management

• Question 70:

  Which of the following is used as a set of guidance materials for IT governance?

  A. CobITTM
  B. ISO 9000
  C. ISO/IEC 20000
  D. MOF
  A. CobITTM