EXIN EX0-103 Online Practice Questions and Exam Preparation

EXIN EX0-103 Online Questions & Answers

• Question 51:

  Which of the aspects listed below is included in ISO/IEC 20000?

  A. Customer communication
  B. Employee motivation
  C. Social responsibility
  D. Standard products
  A. Customer communication

• Question 52:

  What is required for an implementation of IT Service Management to be successful?

  A. A top-down approach whereby the management of the organization strongly and visiblyenforces the implementation
  B. Buy-in specifically from the levels in the organization which will be operationally involved in ITService Management activities
  C. The appointment of a specialist department responsible for the development of the processstructures
  D. The involvement and commitment of personnel at all levels in the organization fromoperational staff to top management
  D. The involvement and commitment of personnel at all levels in the organization fromoperational staff to top management

• Question 53:

  Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?

  A. the available skills
  B. the competing requirements for resources
  C. the effort/cost to provide the method of resolution
  D. the number of previously reported Incidents for the particular Configuration Item (CI)
  D. the number of previously reported Incidents for the particular Configuration Item (CI)

• Question 54:

  Where are agreements regarding Service Delivery and its relationship to Security Management recorded?

  A. in a Capacity Plan
  B. in a Configuration Management Database (CMDB)
  C. in a Definitive Software Library (DSL)
  D. in a Service Level Agreement (SLA)
  D. in a Service Level Agreement (SLA)

• Question 55:

  What is SixSigma?

  A. It is a quality instrument to measure defects in process outputs.
  B. It is a six step maturity model to improve the capability of business processes.
  C. It is a standard that is recently developed for improvement of IT processes.
  D. It is a structured, statistically based approach to process improvement.
  D. It is a structured, statistically based approach to process improvement.

• Question 56:

  What triggers a re-test of the Availability and Service Continuity plans?

  A. a major change to the business environment
  B. a major disaster having occurred
  C. significant periods of unplanned non-availability
  D. six months having passed since the last test
  A. a major change to the business environment

• Question 57:

  Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing, supporting and operating)?

  A. CobIT TM
  B. ITIL
  C. MOF
  D. Six Sigma
  C. MOF

• Question 58:

  What is a responsibility of the Service Provider with regard to Supplier Management as defined in ISO/IEC 20000-1:2005?

  A. to ensure that a process exists for the procurement of suppliers
  B. to ensure that Service Level Agreements (SLAs) with suppliers are aligned with SLAs of the business
  C. to ensure that subcontracted suppliers meet contractual requirements in all circumstances
  D. to ensure that supplier processes and procedures are defined where outsourced
  B. to ensure that Service Level Agreements (SLAs) with suppliers are aligned with SLAs of the business

• Question 59:

  Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?

  A. a decision taking group
  B. the Change Advisory Board (CAB)
  C. the senior customer representative
  D. the service managers
  A. a decision taking group

• Question 60:

  What is the definition of Availability?

  A. a record containing details of which Configuration Items (CIs) are affected and how they are affected by an authorized Change
  B. a snapshot of the state of a service or individual Configuration Item (CI) at a point in time
  C. any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service
  D. the ability of a component or service to perform its required function at a stated instant or over a stated period of time
  D. the ability of a component or service to perform its required function at a stated instant or over a stated period of time