EXIN EX0-103 Online Practice Questions and Exam Preparation

EXIN EX0-103 Online Questions & Answers

• Question 71:

  Top management has to provide evidence of its commitment to developing, implementing and improving its Service Management capability within the context of the organization's business and Customers' requirements. What is the best way that management can make this visible?

  A. by outsourcing Change Management
  B. by taking disciplinary action against underperforming employees
  C. by taking part in the planning of new IT services
  D. through leadership and actions
  D. through leadership and actions

• Question 72:

  Which of the following is Problem Management primarily concerned with?

  A. Looking at Security Plans
  B. Looking at the cause of Incidents
  C. Looking at the Change Plan
  D. Looking at the Release Strategy
  B. Looking at the cause of Incidents

• Question 73:

  Which standard describes the fundamental aspects of Quality Management Systems?

  A. ISO 9000
  B. ISO/IEC 15504
  C. ISO/IEC 20000
  D. ISO/IEC 27001
  A. ISO 9000

• Question 74:

  What is required to be included in Release Management procedures according to ISO/IEC 20000?

  A. the authorization and implementation of emergency Changes
  B. the investigation and prevention of Security Incidents
  C. the recording of all reported Incidents
  D. the updating and changing of configuration information and Change records
  D. the updating and changing of configuration information and Change records

• Question 75:

  What is the correct way to make a change to a contract as a result of a major review of an authorized contract?

  A. through the Business Relationship Management process
  B. through the Change Management process
  C. through the Customer representative
  D. through the Supplier Management process
  B. through the Change Management process

• Question 76:

  What should planning for new or changed services include?

  A. budgets and staff resources
  B. major non-conformities to all Underpinning Contracts (UCs)
  C. recent Problems and Known Errors in the desktop environment
  D. trends in Capacity growth of the current applications
  A. budgets and staff resources

• Question 77:

  Security controls shall be documented. What will the controls be related to?

  A. locations
  B. risks
  C. services
  D. staff
  B. risks

• Question 78:

  What can be improved by achieving quality objectives?

  A. effectiveness of the service
  B. personal satisfaction of the Configuration Manager
  C. relationship with interested suppliers
  D. relationship with unauthorized parties
  A. effectiveness of the service

• Question 79:

  What are the key contents of an IT Service Management system?

  A. A documented organizational and operational structure
  B. A software system for the ticket system
  C. A software system to monitor the key performance indicators (KPIs)
  D. Systematic processes for ticket recording and follow-up only
  A. A documented organizational and operational structure

• Question 80:

  If the service provider believes the service levels will not be met for an incident, when shall a customer be informed of this?

  A. After the breach
  B. Before the breach
  C. During service reporting
  D. Never
  B. Before the breach