EXIN EX0-103 Online Practice Questions and Exam Preparation

EXIN EX0-103 Online Questions & Answers

• Question 111:

  What is the objective of planning and implementing new or changed services?

  A. To ensure that all Changes are assessed, approved, implemented and reviewed in acontrolled manner
  B. To ensure that approved Changes are implemented in the IT infrastructure with acceptablerisks for the current and new IT services
  C. To ensure that new services and changes to services will be deliverable and manageable atthe agreed cost and service quality
  D. To ensure that standard methods and procedures are used so that Changes can be handledquickly and with the lowest possible negative impact on service quality
  C. To ensure that new services and changes to services will be deliverable and manageable atthe agreed cost and service quality

• Question 112:

  What details should be recorded as a baseline prior to implementing a plan for service improvement?

  A. backlog of changes for the service
  B. number of staff involved
  C. service quality and levels
  D. time taken to operate the process
  C. service quality and levels

• Question 113:

  What is the primary purpose of analyzing Change records?

  A. to be able to open a new Problem record, so proactive identification of Incidents is possible
  B. to check if related Incident records are adequately closed
  C. to detect increasing levels of Changes and emerging trends
  D. to provide input to the Service Reporting process
  C. to detect increasing levels of Changes and emerging trends

• Question 114:

  Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?

  A. Major Incident
  B. Service improvement activities
  C. System Lifecycle Management
  D. Urgent Change
  B. Service improvement activities

• Question 115:

  What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?

  A. Capacity Management
  B. Incident Management
  C. Information Security Management
  D. Release Management
  C. Information Security Management

• Question 116:

  When a new service is being planned, Service Level Management needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management require input?

  A. Availability Management
  B. Capacity Management
  C. Financial Management for IT Services
  D. IT Service Continuity Management
  B. Capacity Management