EXIN EX0-100 Online Practice Questions and Exam Preparation

EXIN EX0-100 Online Questions & Answers

• Question 111:

  One of Problem Management's tasks is to proactively prevent incidents.

  Which of the following is a Problem Management activity that can be categorized as being proactive?

  A. making agreements with the customer using Service Level Agreements
  B. analyzing reported incidents in order to make recommendations
  C. employing more Problem Managers
  D. delivering second-line support, should problems occur
  B. analyzing reported incidents in order to make recommendations

• Question 112:

  A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user's PC replaced within three hours?

  A. Change Management
  B. Service Level Management
  C. Configuration Management
  D. Availability Management
  A. Change Management

• Question 113:

  Security Management includes a number of sub-processes.

  Which activity of Security Management leads to a security sub-clause in the Service Level Agreement (SLA)?

  A. Implement
  B. Maintenance
  C. Plan
  D. Control
  C. Plan

• Question 114:

  According to the Deming quality circle a number of steps must be performed repeatedly in order to ensure good performance. Which of the following answers specifies the correct sequence for these steps?

  A. Plan - Do - Check - Act
  B. Act - Check - Do - Plan
  C. Do - Plan - Check - Act
  D. Check - Plan - Act - Do
  A. Plan - Do - Check - Act

• Question 115:

  In Change Management, a number of activities take place between the acceptance of a Request for Change and the completion of the change. Which activity is performed after acceptance of a Request for Change?

  A. implementing the change
  B. scheduling the Request for Change
  C. determining the urgency of the change
  D. building and testing the change
  C. determining the urgency of the change

• Question 116:

  Which of the following is a benefit of using ITIL?

  A. that the users can influence the IT organization providing the IT services
  B. that the organization around the IT services can be set up faster
  C. that it is finally possible to charge for IT services
  D. that the quality and the costs of the IT services can be controlled more efficiently
  D. that the quality and the costs of the IT services can be controlled more efficiently

• Question 117:

  Which ITIL process has responsibility in preventing unauthorized access to data?

  A. Availability Management
  B. Security Management
  C. IT Service Continuity Management
  D. Release Management
  B. Security Management

• Question 118:

  Which of the following questions can not be answered directly from the Configuration Management Database (CMDB)?

  A. Which Requests for Change have been submitted for a specific server?
  B. Which Configuration Items does a specific service consist of?
  C. Which members of staff of department X have moved to department Y?
  D. What incidents or problems have there been for this PC?
  C. Which members of staff of department X have moved to department Y?

• Question 119:

  What is the difference between a process and a project?

  A. A process stops when the objective has been achieved, whereas a project does not stop when the objective is met.
  B. A project is continuous and has no end date, whereas a process has a finite lifespan.
  C. A process is continuous and has no end date, whereas a project has a finite lifespan.
  D. In a project the focus is not on the result, whereas with a process the result is important.
  C. A process is continuous and has no end date, whereas a project has a finite lifespan.

• Question 120:

  According to the Deming quality circle a number of steps must be performed repeatedly in order to ensure good performance. Which of the following answers specifies the correct sequence for these steps?

  A. Act - Check - Do - Plan
  B. Do - Plan - Check - Act
  C. Check - Plan - Act - Do
  D. Plan - Do - Check - Act
  D. Plan - Do - Check - Act