EXIN EX0-100 Online Practice Questions and Exam Preparation

EXIN EX0-100 Online Questions & Answers

• Question 81:

  Which ITIL process is responsible for setting up the cost allocation system?

  A. Financial Management for IT Services
  B. Availability Management
  C. Service Level Management
  D. Capacity Management
  A. Financial Management for IT Services

• Question 82:

  The successful diagnosis of a problem results in a Known Error. On the basis of this Known Error a Request for Change may be raised. When can the Known Error be closed?

  A. When the proposal for change is lodged with Change Management.
  B. When the Request for Change is authorized by the Change Advisory Board.
  C. When a review of the change has led to a satisfactory result.
  D. When incidents related to the Known Error do not occur any more.
  C. When a review of the change has led to a satisfactory result.

• Question 83:

  Which ITIL process verifies that the modifications which have been made to the IT infrastructure have been properly documented?

  A. Configuration Management
  B. Problem Management
  C. Incident Management
  D. Availability Management
  A. Configuration Management

• Question 84:

  What is a baseline in the IT infrastructure?

  A. a minimum value for a customer service ('must at least satisfy?)
  B. the most important infrastructure (such as a network) to which all kinds of workstations and services can be linked
  C. a standard configuration (such as a standard workstation)
  D. a document that states how the infrastructure must be dealt with in an organization (vision)
  C. a standard configuration (such as a standard workstation)

• Question 85:

  Which ITIL process carries out a risk analysis on the possible threats to and vulnerabilities of the IT infrastructure?

  A. IT Service Continuity Management
  B. Problem Management
  C. Configuration Management
  D. Capacity Management
  A. IT Service Continuity Management

• Question 86:

  Which of the following is the best description of the contents of the Definitive Software Library?

  A. software awaiting user acceptance testing
  B. authorized versions of all software used on the infrastructure
  C. copies of all live software programs
  D. copies of all software versions that are needed
  B. authorized versions of all software used on the infrastructure

• Question 87:

  The Deming quality circle is a model for control based on quality. Which step in this model must be taken first?

  A. measurement
  B. adjustment
  C. planning
  D. implementation
  C. planning

• Question 88:

  Which activity is not the responsibility of IT Service Continuity Management?

  A. analyzing risks
  B. executing impact analyses of incidents related to the back-out facilities
  C. drawing up back-out scenarios
  D. testing back-out arrangements
  B. executing impact analyses of incidents related to the back-out facilities

• Question 89:

  The Service Desk receives different types of calls. Which of the following is an incident?

  A. information about the rollout of a specific application
  B. a notification that a new toner cartridge has just been installed in a printer
  C. a request to install a new bookkeeping package
  D. a system message that a printer is not working
  D. a system message that a printer is not working

• Question 90:

  When an organization decides to control the flow of incident information within the IT organization, which ITIL process would it be putting in place?

  A. Incident Management
  B. Problem Management
  C. Change Management
  D. Availability Management
  A. Incident Management