EXIN EX0-100 Online Practice Questions and Exam Preparation

EXIN EX0-100 Online Questions & Answers

• Question 91:

  Which ITIL process is responsible for analyzing risks and counter measures?

  A. Service Desk
  B. Capacity Management
  C. Problem Management
  D. IT Service Continuity Management
  D. IT Service Continuity Management

• Question 92:

  Information is regularly exchanged between Problem Management and Change Management. What information is this?

  A. Known Errors from Problem Management, on the basis of which Change Management can generate Requests for Change (RFCs)
  B. RFCs resulting from Known Errors
  C. RFCs from the Service Desk that Problem Management passes on to Change Management
  D. RFCs from the users that Problem Management passes on to Change Management
  B. RFCs resulting from Known Errors

• Question 93:

  Software is checked for viruses before it goes into the Definitive Software Library (DSL).

  What ITIL process is responsible for ensuring that only virus-free software is put into the DSL?

  A. Release Management
  B. Application Management
  C. Capacity Management
  D. Configuration Management
  A. Release Management

• Question 94:

  Which statement best describes the role of the Service Desk?

  A. The Service Desk ensures that the telephone is always manned.
  B. The Service Desk ensures that the agreed IT service is available.
  C. The primary task of the Service Desk is to investigate problems.
  D. The Service Desk functions as the first contact for the customer.
  D. The Service Desk functions as the first contact for the customer.

• Question 95:

  One of the objectives of Problem Management is to minimize the impact of problems on IT services. Which activity needs to be carried out by Problem Management in order to achieve this?

  A. maintaining relations with suppliers
  B. ensuring the availability of the IT infrastructure
  C. managing Known Errors
  D. giving second-line support when problems occur
  C. managing Known Errors

• Question 96:

  In IT Service Continuity Management various precautionary measures are taken, for example using an emergency power provision. Which of the following ITIL processes could also initiate this kind of measure?

  A. Availability Management
  B. Incident Management
  C. Capacity management
  D. Change Management
  A. Availability Management

• Question 97:

  Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?

  A. the Request for Change number for the Configuration Item
  B. the impact of the Configuration Item
  C. repairs to the Configuration Item
  D. the relationship to other Configuration Items
  D. the relationship to other Configuration Items

• Question 98:

  The cash registers in a supermarket experience network disruptions daily between 4 p.m. and 6 p.m. Which ITIL process is responsible for solving these difficulties on a structural basis?

  A. Capacity Management
  B. Availability Management
  C. Problem Management
  D. Incident Management
  C. Problem Management

• Question 99:

  Which activity is not a Service Desk activity?

  A. solving a Problem
  B. relating an incident to a Known Error
  C. registering Incidents
  D. applying temporary fixes
  A. solving a Problem

• Question 100:

  Which activity in the Problem Management process is responsible for generating Requests for Change (RFCs)?

  A. Problem Analysis
  B. Proactive Problem Management
  C. Monitoring
  D. Error Control
  D. Error Control