EXIN EX0-100 Online Practice Questions and Exam Preparation

EXIN EX0-100 Online Questions & Answers

• Question 101:

  Users have complained about the e-mail service. An evaluation of the service has been performed. Which activity takes place after the evaluation of a service?

  A. adjusting of the service
  B. defining Service Levels
  C. monitoring of Service Levels
  D. compilation of Service Level Reports
  A. adjusting of the service

• Question 102:

  Which ITIL process ensures that the information that has been made available satisfies the specified information security requirements?

  A. Availability Management
  B. Security Management
  C. IT Service Continuity Management
  D. Service Level Management
  B. Security Management

• Question 103:

  What is the meaning of the term Serviceability?

  A. the degree of support that the Service Desk provides to the customer
  B. the degree of availability of the IT services that can be offered
  C. the degree to which the provision of IT services can be supported by maintenance contracts
  D. the degree to which the services agreed in the Service Level Agreement (SLA) are complied with
  C. the degree to which the provision of IT services can be supported by maintenance contracts

• Question 104:

  What is the primary task of Error Control?

  A. checking problems and incidents
  B. classifying and defining the priorities of problems
  C. correcting Known Errors
  D. providing information to the users
  C. correcting Known Errors

• Question 105:

  Which aspects are described in a Service Level Agreement (SLA)?

  A. the company strategy
  B. the technological developments that can affect the services offered
  C. the quality, expressed in quantity and costs, of the services offered
  D. the costs and expected revenue of the services offered
  C. the quality, expressed in quantity and costs, of the services offered

• Question 106:

  For which of the following activities of Configuration Management are audits regularly implemented?

  A. status monitoring
  B. planning
  C. verification
  D. identification
  C. verification

• Question 107:

  Which ITIL process is responsible for annually allocating the costs of Underpinning Contracts?

  A. Capacity Management
  B. Service Level Management
  C. Availability Management
  D. Financial Management for IT Services
  D. Financial Management for IT Services

• Question 108:

  A number of new PCs have been installed at a company's offices. For which of the following activities was Configuration Management responsible?

  A. recording data regarding the PCs
  B. establishing the correct links in the Local Area Network
  C. installing software
  D. making available the necessary user's manuals
  A. recording data regarding the PCs

• Question 109:

  When is a back-out plan invoked?

  A. When it is found that something went wrong when implementing a Change.
  B. When it is found that something went wrong when testing a Change.
  C. When it is found that something went wrong when building a Change.
  D. When it is found that something went wrong when scheduling resources.
  A. When it is found that something went wrong when implementing a Change.

• Question 110:

  When the cause of one or more incidents is not known, additional resources are assigned to identify the cause. Which ITIL process is responsible for this?

  A. Service Level Management
  B. Incident Management
  C. Problem Management
  D. Capacity Management
  C. Problem Management