EXIN EX0-100 Online Practice Questions and Exam Preparation

EXIN EX0-100 Online Questions & Answers

• Question 11:

  Where are agreements regarding Security Management recorded?

  A. in a Service Level Agreement (SLA)
  B. in a Configuration Management Database (CMDB)
  C. in a Capacity Plan
  D. in a Definitive Software Library (DSL)
  A. in a Service Level Agreement (SLA)

• Question 12:

  Where are the statuses of changes recorded?

  A. in the Configuration Management Database (CMDB)
  B. in the Known Error database
  C. in the Change database
  D. in the Definitive Software Library (DSL)
  A. in the Configuration Management Database (CMDB)

• Question 13:

  When is a Known Error identified?

  A. When the cause of the problem is known.
  B. When the problem is known.
  C. When the problem has been resolved.
  D. When the incident has been sent to Problem Management.
  A. When the cause of the problem is known.

• Question 14:

  In the Service Level Management Process, what happens during the activity called "monitoring"?

  A. guarding agreements with the customer
  B. acquiring customers
  C. guarding negotiations with the customer
  D. identifying the needs of customers
  A. guarding agreements with the customer

• Question 15:

  An analysis has been made regarding the expansion of the customer information database. The result indicates that the mainframe disk capacity must be increased, to accomodate the expected growth of the database in the foreseeable future.

  Which process is responsible for sharing this information on time, to make sure that the available disk space is sufficient?

  A. Availability Management
  B. Capacity Management
  C. Security Management
  D. Change Management
  B. Capacity Management

• Question 16:

  How is a change that must be made quickly called?

  A. an urgent change
  B. a fast change
  C. an unplanned change
  D. a standard change
  A. an urgent change

• Question 17:

  Which ITIL process has the task of classifying incoming interruption reports?

  A. Change Management
  B. Problem Management
  C. Security Management
  D. Incident Management
  D. Incident Management

• Question 18:

  Which ITIL process includes the activity of describing and registering all components in the IT infrastructure?

  A. Configuration Management
  B. Capacity Management
  C. Problem Management
  D. Service Level Management
  A. Configuration Management

• Question 19:

  The Application Sizing activity is part of Capacity Management. What is Application Sizing?

  A. measuring the load that an application places on the hardware
  B. keeping the capacity used by the applications up-to-date
  C. checking how an application has grown
  D. determining the hardware capacity required to support new (or adapted) applications
  D. determining the hardware capacity required to support new (or adapted) applications

• Question 20:

  What is the term used for a fully described and approved Change that does not have to be evaluated by Change Management each time?

  A. Standard Change
  B. Request for Change
  C. Urgent Change
  D. Service Request
  A. Standard Change