EXIN EX0-100 Online Practice Questions and Exam Preparation

EXIN EX0-100 Online Questions & Answers

• Question 71:

  Which of the following is a department rather than a process?

  A. Incident Management
  B. Service Desk
  C. Problem Management
  D. Change Management
  B. Service Desk

• Question 72:

  Which ITIL process is responsible for determining the hardware necessary in order to support an application?

  A. Change Management
  B. Configuration Management
  C. Availability Management
  D. Capacity Management
  D. Capacity Management

• Question 73:

  What is meant by the urgency of an incident?

  A. the degree to which the solution of an incident tolerates delay
  B. the degree to which the incident gives rise to a deviation from the normal service level
  C. the relative importance of the incidents when handling them
  D. the time needed by IT Services to resolve the incident
  A. the degree to which the solution of an incident tolerates delay

• Question 74:

  Who is responsible for tracking and monitoring an incident?

  A. Problem Manager
  B. Problem Management staff
  C. Service Level Manager
  D. Service Desk
  D. Service Desk

• Question 75:

  Which activity is not the responsibility of IT Service Continuity Management?

  A. testing back-out arrangements
  B. analyzing risks
  C. executing impact analyses of incidents related to the back-out facilities
  D. drawing up back-out scenarios
  C. executing impact analyses of incidents related to the back-out facilities

• Question 76:

  Which activity takes place immediately after recording and registering an incident?

  A. classification
  B. matching
  C. analysis and diagnosis
  D. solving and restoring
  A. classification

• Question 77:

  In company X a specific component of the IT infrastructure has been modified. This could have consequences for other components. What ITIL process should be set up in order to provide good insight into these consequences?

  A. Availability Management
  B. Change Management
  C. Capacity Management
  D. Configuration Management
  D. Configuration Management

• Question 78:

  Where is the planning of changes kept up to date?

  A. the CAB (Change Advisory Board)
  B. SIP (Service Improvement Program)
  C. the CMDB (Configuration Management Database)
  D. the FSC (Forward Schedule of Changes)
  D. the FSC (Forward Schedule of Changes)

• Question 79:

  A process is a logically coherent series of activities for a pre-defined goal. What is the process owner responsible for?

  A. the result of the process
  B. describing the process
  C. implementing the process
  D. setting up the process
  A. the result of the process

• Question 80:

  What is the first step when registering an incident?

  A. determine the priority
  B. assign an incident number
  C. record the incident data
  D. perform matching
  B. assign an incident number