Salesforce ENERGY-AND-UTILITIES-CLOUD Online Practice Questions and Exam Preparation

Salesforce ENERGY-AND-UTILITIES-CLOUD Online Questions & Answers

• Question 1:

  During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.

  What's one area the consultant should consider for process improvement?

  A. Payment reminders
  B. Rate change notifications
  C. Electronic funds transfers
  D. Customer satisfaction surveys
  C. Electronic funds transfers

• Question 2:

  A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments. How can the utility company best meet these requests using Energy and Utilities Cloud?

  A. Work with an external debt collection agency to ensure customers pay their outstanding amount.
  B. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
  C. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
  D. Use the Create Payment Plan action in the Contact Center Console.
  D. Use the Create Payment Plan action in the Contact Center Console.

• Question 3:

  How is the Energy and Utilities Cloud solution installed on an org?

  A. Its included as part of core and will be deployed when licenses are purchased
  B. Its installed as a managed package and unmanaged components
  C. A specialized org that Salesforce creates with the solution installed is required
  D. The functionality is unlocked based on the license types assigned to the org
  B. Its installed as a managed package and unmanaged components

• Question 4:

  What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

  A. Salesforce Export Wizard
  B. OmniStudio DataPacks
  C. IDX Workbench
  D. DataLoader.io
  B. OmniStudio DataPacks

• Question 5:

  An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts. Which of the following Energy and Utilities Cloud solutions can be used?

  A. Energy and Utilities Cloud - Contract Lifecycle Management
  B. Energy and Utilities Cloud - Document Generation S
  C. Energy and Utilities Cloud = Configure Price Quote (CPQ)
  D. Energy and Utilities Cloud - Sales and Service
  A. Energy and Utilities Cloud - Contract Lifecycle Management

• Question 6:

  A customer is ready to install the managed package for Energy and Utilities Cloud.

  Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?

  A. Product Scheduling
  B. Revenue Scheduling
  C. Quantity Scheduling
  D. Inventory Scheduling
  A. Product Scheduling
  C. Quantity Scheduling

• Question 7:

  An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.

  What is the recommended way to design it in Energy and Utilities Cloud?

  A. A picklist attribute can be configured and associated to the base object type.
  B. A picklist attribute can be configured and associated to each product individual^
  C. A Velocity Picklist can be configured and related to Produc12 object
  D. A picklist field can be added to the Prodoct2 object
  D. A picklist field can be added to the Prodoct2 object

• Question 8:

  Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. How and where can the energy company hold this information?

  A. Use the existing notification preference fields in the Party object.
  B. Create a custom object associated with the Account with notification preferences.
  C. Extend the Service Account object with new fields for notification preferences.
  D. Extend the Account, Contact, and Relationship objects with new fields for notification preferences.
  A. Use the existing notification preference fields in the Party object.

• Question 9:

  When using IDX Workbench and Google Chrome as the default browser, then migrated OmniScripts, integration procedures, and FlexCards will automatically activate in the target org. How should a consultant manually configure this automatic activation feature in the system if a different browser is used?

  A. By Installing Node.js + Velocity Build Tool
  B. By Installing Node.js + Puppeteer module
  C. By Installing Node.js + Visual Studio
  D. By Installing Node.js + SFDX
  B. By Installing Node.js + Puppeteer module

• Question 10:

  An energy company wants to sell additional commodity products related to services other than electricity and gas. Which three enhancements need to be considered?

  A. Extend the value list on the status picklist for cases
  B. Extend the value list on the product family picklist for product object.
  C. Extend the value list on the service type picklist for service points
  D. Extend the entries of record types on account object.
  E. Extend the entries of record types on inventory item object.
  B. Extend the value list on the product family picklist for product object.
  C. Extend the value list on the service type picklist for service points
  E. Extend the entries of record types on inventory item object.