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ENERGY-AND-UTILITIES-CLOUD Real Exam Questions

Salesforce Energy and Utilities Cloud Accredited Professional (AP-207)

75 questions available · Page 1 of 8

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Question 1 Single choice

An energy company provides electricity to business customers. There are several cost components for electricity.

How would a consultant model these cost components in Energy and Utilities Claud?

  1. A

    Create custom fields on the line item object for each cost component.

  2. B

    Create different pricing elements for each cost component.

  3. C

    Create child products for each cost component.

  4. D

    Create one child product for all cost components.

Show answer and explanation

Correct answer: B

Question 2 Single choice

An energy company provides gas and electricity services to some of its customers, but not all

When a new customer moves in, what object is used to determine what type of service is available at the premise?

  1. A

    Meter

  2. B

    Account

  3. C

    Service Point

  4. D

    Asset

Show answer and explanation

Correct answer: C

Question 3 Single choice

Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only.

How and where can the energy company hold this information?

  1. A

    Use the existing notification preference fields in the Party object.

  2. B

    Create a custom object associated with the Account with notification preferences.

  3. C

    Extend the Service Account object with new fields for notification preferences.

  4. D

    Extend the Account, Contact, and Relationship objects with new fields for notification preferences.

Show answer and explanation

Correct answer: A

Question 4 Single choice

A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.

How can the utility company best meet these requests using Energy and Utilities Cloud?

  1. A

    Work with an external debt collection agency to ensure customers pay their outstanding amount.

  2. B

    Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

  3. C

    Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.

  4. D

    Use the Create Payment Plan action in the Contact Center Console.

Show answer and explanation

Correct answer: D

Question 5 Single choice

An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.

What tool can be used to automatically create these proposals?

  1. A

    Microsoft Word

  2. B

    OmniStudio Document Generation

  3. C

    Energy and Utilities Cloud Configure Price Quote (CPQ)

  4. D

    Energy and Utilities Cloud Contract Lifecycle Management (CLM)

Show answer and explanation

Correct answer: B

Question 6 Single choice

During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.

What's one area the consultant should consider for process improvement?

  1. A

    Payment reminders

  2. B

    Rate change notifications

  3. C

    Electronic funds transfers

  4. D

    Customer satisfaction surveys

Show answer and explanation

Correct answer: C

Question 7 Multiple choice

An Administrator needs help generating an accurate report to identify the average response time to
installing new electricity connections.

What two elements need to be defined during the discovery phase of the implementation?

  1. A

    Identify the data sources to generate the customer's new connections reports and dashboards

  2. B

    Define the business stakeholders for the customer's new connections process.

  3. C

    Define the data to be migrated for the customer's connections process

  4. D

    Define the metrics to measure the customer's new connections process.

Show answer and explanation

Correct answers: A, D

Question 8 Single choice

An energy company needs to migrate its legacy data to Energy and Utilities Cloud.

What's the recommended first step to ensure a proper migration process?

  1. A

    Establish a testing and validation process to ensure that the data is accurate and complete

  2. B

    Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.

  3. C

    Assess the data m the legacy system to determine what needs to be migrated and what can be left behind

  4. D

    Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model

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Correct answer: C

Question 9 Multiple choice

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

  1. A

    Accounts with RecordType Business are used to represent B2B customers.

  2. B

    Accounts with RecordType Consumer are used to represent B2C customers

  3. C

    Person accounts are used to represent B2C customers.

  4. D

    Accounts with RecordType Service are used to represent B28 customers

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Correct answers: A, B

Question 10 Single choice

How is the Energy and Utilities Cloud solution installed on an org?

  1. A

    Its included as part of core and will be deployed when licenses are purchased

  2. B

    Its installed as a managed package and unmanaged components

  3. C

    A specialized org that Salesforce creates with the solution installed is required

  4. D

    The functionality is unlocked based on the license types assigned to the org

Show answer and explanation

Correct answer: B