Salesforce ENERGY-AND-UTILITIES-CLOUD Online Practice Questions and Exam Preparation

Salesforce ENERGY-AND-UTILITIES-CLOUD Online Questions & Answers

• Question 21:

  A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.

  What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?

  A. Partner Management
  B. utility 360
  C. utility Cx
  B. utility 360

• Question 22:

  Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

  A. Start evaluating products and offerings from as many third-party suppliers as possible.
  B. Immediately start building the solution in their favorite technology.
  C. install Salesforce Service Cloud and start building custom objects and APEX classes.
  D. Select the Energy and Utilities Cloud applications that best meet the company's needs
  D. Select the Energy and Utilities Cloud applications that best meet the company's needs

• Question 23:

  An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.

  Which two courses of action should the consultant recommend?

  A. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
  B. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
  C. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
  D. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
  A. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
  B. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

• Question 24:

  An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system. What two options can be presented back as potential solution? Choose 2 answers

  A. Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
  B. The billing system can query Salesforce every night to retrieve changes made to contacts.
  C. Salesforce can send the updated information to the billing system in real-time or batch if it's required,
  D. Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
  B. The billing system can query Salesforce every night to retrieve changes made to contacts.
  C. Salesforce can send the updated information to the billing system in real-time or batch if it's required,

• Question 25:

  The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program. Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?

  Choose 3 answers

  A. The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,
  B. The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.
  C. The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.
  D. The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.
  A. The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,
  B. The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.
  D. The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.

• Question 26:

  An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc feature and the reusing clauses library. According to the manager's expectations, which template type should the developer choose to gene new contracts?

  A. JSON Based Document Template
  B. The Velocity Web Template
  C. POF Template
  D. The Microsoft Word Document Template
  D. The Microsoft Word Document Template

• Question 27:

  An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?

  A. Meter
  B. Account
  C. Service Point
  D. Asset
  C. Service Point

• Question 28:

  A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer. What license is needed to complete this customer requirement?

  A. Salesforce Field Service license
  B. Salesforce Contact Center license
  C. Energy and Utilities Base Service license
  D. Salesforce Service Console license
  C. Energy and Utilities Base Service license

• Question 29:

  An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication?

  A. Communications Cloud
  B. Marketing Cloud
  C. Sales Cloud
  D. Service Cloud
  B. Marketing Cloud

• Question 30:

  An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections. What two elements need to be defined during the discovery phase of the implementation?

  A. Identify the data sources to generate the customer's new connections reports and dashboards
  B. Define the business stakeholders for the customer's new connections process.
  C. Define the data to be migrated for the customer's connections process
  D. Define the metrics to measure the customer's new connections process.
  A. Identify the data sources to generate the customer's new connections reports and dashboards
  D. Define the metrics to measure the customer's new connections process.