Salesforce ENERGY-AND-UTILITIES-CLOUD Online Practice Questions and Exam Preparation

Salesforce ENERGY-AND-UTILITIES-CLOUD Online Questions & Answers

• Question 61:

  Which three features are included in the Energy and Utilities Cloud Console?

  A. Customer Story
  B. Multiple tabs, such as Overview.Biling. and Usage
  C. Configuration options with significant coding
  D. Rate Comparison
  E. Customer 360 view
  B. Multiple tabs, such as Overview.Biling. and Usage
  D. Rate Comparison
  E. Customer 360 view

• Question 62:

  An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services. What tool can be used to automatically create these proposals?

  A. Microsoft Word
  B. OmniStudio Document Generation
  C. Energy and Utilities Cloud Configure Price Quote (CPQ)
  D. Energy and Utilities Cloud Contract Lifecycle Management (CLM)
  B. OmniStudio Document Generation

• Question 63:

  A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

  A. Energy and Utilities Cloud for Digital Experience User
  B. Energy and Utilities Base
  C. Energy and Utilities Base for Digital Experience Partner
  D. Energy and Utilities Base Service
  C. Energy and Utilities Base for Digital Experience Partner

• Question 64:

  An energy company is implementing Energy and Utilities Cloud for its service center agents.

  Which two of the following business processes should be part of their test scenarios? Choose 2 answers

  A. Set up a payment arrangement.
  B. Manage a customer moving out.
  C. Manage changes to contract clauses.
  D. Create a multi-site quote.
  A. Set up a payment arrangement.
  B. Manage a customer moving out.

• Question 65:

  A customer has finished development, which includes large volumes of data. They're ready to start UAT for their new Energy and Utilities Cloud implementation. When should the performance tests be conducted as part of the overall UAT process?

  A. Just before the go-live, so the performance test does not alter the overall load on the system
  B. At least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary
  C. After the go-live, so the performance can be tracked directly in the production environment
  D. Performance tests should not be done as part of UAT; it should only focus on functional requirements.
  B. At least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary

• Question 66:

  An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users. What's the preferred method to configure the application security to meet the requirement?

  A. The Customer Acquisition Management application cannot support unauthenticated self serve portal users
  B. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
  C. A consultant should create new permission sets to grant appropriate access to all required objects.
  D. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
  D. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.

• Question 67:

  An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application. How can the utility company meet these requests using Energy and Utilities Cloud?

  A. Install the "Third Party Pricing Application" DataPack from the Process Library.
  B. Use the external pricing feature to send and receive pricing requests from an external pricing engine.
  C. Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
  D. Duplicate the third-party pricing application prices into the Salesforce Price list.
  B. Use the external pricing feature to send and receive pricing requests from an external pricing engine.

• Question 68:

  An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay. How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

  A. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
  B. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
  C. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
  D. Open the object's page layout and add the FlexCard LWC ante the layout.
  A. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

• Question 69:

  An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.

  How can a consultant achieve this without custom code?

  A. Creating Apex trigger
  B. Adding fields in CPQ configuration
  C. Adding fields in Checkout method
  D. Using Field Mapper
  D. Using Field Mapper

• Question 70:

  An energy customer has purchased a new home and needs to transfer their service. Which object needs a new record created to track service at the new location?

  A. An account record with record type Billing
  B. An account record with record type Consumer
  C. An account record with record type Service Aggregator
  D. An account record with record type Service
  D. An account record with record type Service