Salesforce ENERGY-AND-UTILITIES-CLOUD Online Practice Questions and Exam Preparation

Salesforce ENERGY-AND-UTILITIES-CLOUD Online Questions & Answers

• Question 31:

  An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.

  How does the team get the required components into their development environment?

  A. The team should follow the documentation and migrate the required components into the* development environment.
  B. The team needs to copy and paste the required components from their trial environment into their development environment.
  C. The team should take a look at the application code, and then go and re-type the code into their development environment.
  D. The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.
  A. The team should follow the documentation and migrate the required components into the* development environment.

• Question 32:

  An energy company wants to calculate the estimated monthly amount a customer needs to pay.

  How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?

  A. Using onetime price
  B. Using monthly recurring price
  C. Using a subscription pricing plan
  D. Using usage price
  D. Using usage price

• Question 33:

  An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

  A. Some customers existed on a legacy billing system from previous contracts
  B. Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
  C. The potential customer began their journey using WhatsApp.
  D. Credit ratings are actively used as a pricing input for small and medium business customers
  B. Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
  D. Credit ratings are actively used as a pricing input for small and medium business customers

• Question 34:

  An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal. What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

  A. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
  B. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
  C. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
  D. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy
  B. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website

• Question 35:

  Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

  A. Accounts with RecordType Business are used to represent B2B customers.
  B. Accounts with RecordType Consumer are used to represent B2C customers
  C. Person accounts are used to represent B2C customers.
  D. Accounts with RecordType Service are used to represent B28 customers
  A. Accounts with RecordType Business are used to represent B2B customers.
  B. Accounts with RecordType Consumer are used to represent B2C customers

• Question 36:

  An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly. Which two pricing metadata are needed when defining this price with Industries CPQ?

  A. A Pricing Plan Entry, with type as Price and charge type as Recurring
  B. A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
  C. A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
  D. A Pricing Variable, with type as Price and charge type as Recurring
  A. A Pricing Plan Entry, with type as Price and charge type as Recurring
  C. A Price List Entry, with amount as $60. currency as USD and charge type as Recurring

• Question 37:

  Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

  A. Consider the algorithms used by the pricing and forecasting system to calculate the price.
  B. Consider how the pricing engine notifies you when the custom pricing and forecasting is complete.
  C. Consider if the pricing engine operates synchronously or asynchronously.
  D. Consider which stack the pricing and forecasting engine runs on (such as AWS, Heroku, or OPC).
  A. Consider the algorithms used by the pricing and forecasting system to calculate the price.
  C. Consider if the pricing engine operates synchronously or asynchronously.

• Question 38:

  An energy company provides electricity to business customers. There are several cost components for electricity. How would a consultant model these cost components in Energy and Utilities Claud?

  A. Create custom fields on the line item object for each cost component.
  B. Create different pricing elements for each cost component.
  C. Create child products for each cost component.
  D. Create one child product for all cost components.
  B. Create different pricing elements for each cost component.

• Question 39:

  A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

  Choose 2 answers

  A. Confirm customer entitlements for field service appointments.
  B. See a list of all service and work types available in the system.
  C. Accurately confirm and verify customer details.
  D. Check available field service time slots for the week.
  A. Confirm customer entitlements for field service appointments.
  C. Accurately confirm and verify customer details.

• Question 40:

  An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.

  Which Energy and Utilities Cloud application should they use?

  A. Customer Acquisition Management
  B. Energy and Utilities Contact Center Console
  C. Experience Self-Serve Portal
  D. Utility Self-Serve Portal
  D. Utility Self-Serve Portal