CRT-211 Exam Details

  • Exam Code
    :CRT-211
  • Exam Name
    :Salesforce Certification Prepare for your Advanced Administrator Certification (SP25)
  • Certification
    :Salesforce Certifications
  • Vendor
    :Salesforce
  • Total Questions
    :258 Q&As
  • Last Updated
    :Jul 12, 2026

Salesforce CRT-211 Online Questions & Answers

  • Question 51:

    The sales team has requested that a new field be added to accounts called Current Customer. The default value will be No and will change to Yes, if any related opportunity is successfully closed as won. What can an administrator do to meet this requirement?

    A. Configure Current Customer as a roll-up summary field that WI recalculate whenever an opportunity is won
    B. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won
    C. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won
    D. Configure Current Customer as a text field and use an approval process to recalculate its value

  • Question 52:

    A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use?

    A. Assignment rule
    B. Assignment rule, Approval Process, Workflow Rule
    C. Assignment Rule, Workflow Rule
    D. Assignment Rule, Auto-Response Rule, Workflow Rule

  • Question 53:

    An administrator would like to convert a Master-Detail relationship to a Lookup relationship. What action should be taken prior to converting the relationship?

    A. Remove child object related lists from the parent object page layouts
    B. Delete all roll-up summaries that reference the detail object prior to converting
    C. Delete all reports that use the master object with the detail object report type
    D. Select the Allow Re-parenting option on the master detail relationship

  • Question 54:

    What should an administrator consider when setting up and maintaining Salesforce Knowledge? Choose 3

    A. Article version numbers must be assigned by a Knowledge Manager for tracking
    B. Data category visibility is assigned through roles and profiles
    C. Knowledge settings must be configured in order for users to be able to create articles from cases
    D. Solution category browsing must be enabled in Solution settings

  • Question 55:

    An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.

    How can the administrator meet this requirement?

    A. Create a developer sandbox
    B. Create a configuration-only sandbox
    C. Create a metadata sandbox
    D. Create a full sandbox

  • Question 56:

    Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could not be submitted. How should the administrator troubleshoot this? Choose 2

    A. Ensure the user record has an assigned active manager
    B. Ensure the approval step has an associated action
    C. Review the system log to determine the root cause
    D. Use workflow to email the administrator if the process fails

  • Question 57:

    Universal container's support team offer to track service level agreements for customer. Today, they manually look up contracts by name when customer calls. How can an administrator automate this process? Choose 2

    A. Enable case feed and bed a contracts custom publisher to the case feed layout
    B. Create a private chatter group for customers with high priority service level agreements
    C. Enable entitlements and bed the tabs for entitlements and service contracts
    D. Configure a work flow rule that sends an email alert of old cases to the support manager

  • Question 58:

    A recruiting user needs to setup an object relationship between the position object and the job application object. He needs this setup so that a position record can be related to many job application records and job application records can be related to many Position Records. He also needs this in a setup where deleting a position record will delete all related job application records and deleting a job application record deletes all related position records. What can a system administrator do to fulfill the requirement?

    A. Create a junction object between the Job Application and Position object.
    B. Create two master-detail relationships where both can be master and both can be detail records
    C. Create a custom object looking up to a junction object
    D. Create a lookup relationship on both objects

  • Question 59:

    A user is trying to access content in a library but is receiving an insufficient privileges message. How should the administrator troubleshoot this issue? Choose 2

    A. Determine if the user's profile has the Salesforce CRM Content user permission enabled
    B. Determine if the user has been granted "Viewer" permission to the library of interest
    C. Determine if the user's record has the Salesforce CRM Content user permission enabled
    D. Determine if the user has been granted viewer permission to the content

  • Question 60:

    Universal Containers wants to allow its customers to submit support requests across multiple channels. How can this be accomplished with Salesforce? Choose 2

    A. Offer a Live Agent chat button on the company website
    B. Enable the Service Cloud console app on the company website
    C. Enable Chatter Answers in the company's Customer Community
    D. Expose the case feeds option on the company's website

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