Salesforce CRT-211 Online Practice Questions and Exam Preparation

Salesforce CRT-211 Online Questions & Answers

• Question 11:

  A user changes roles from EMEA sales representatives to a US sales representative. How will this impact the ownership-based sharing rules for the user's records?

  A. All of ownership-based sharing rules are recalculated
  B. This will only affect ownership- based sharing rules if the user moves up in the role hierarchy
  C. This will affect the ownership of records for standard objects but not custom objects
  D. None of the ownership- based sharing rules are recalculated
  B. This will only affect ownership- based sharing rules if the user moves up in the role hierarchy

• Question 12:

  How to streamline knowledge article creation process?

  A. Validation rule that check article is updated
  B. Workflow that new article is created on case
  C. Escalation process need approval of draft created from article manager
  B. Workflow that new article is created on case

• Question 13:

  Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause?

  A. There is no Manager for User
  B. Approval Process is not enabled for them
  C. There is System Error
  A. There is no Manager for User

• Question 14:

  A User wants to be able to find duplicate records. What permission is needed to show "Find Duplicate" button?

  A. Merge
  B. Edit
  C. Modify All Data
  D. Delete
  D. Delete

• Question 15:

  "Object" data needs to be pulled up monthly from an org and stored else where. What can be done to perform this? Choose 2

  A. Select "Object" Export from Data Management
  B. Use Data Loader
  C. Select "Schedule Export" from Data Export
  D. Use Data Exporter
  B. Use Data Loader
  C. Select "Schedule Export" from Data Export

• Question 16:

  What type of data can be migrated between environments using change sets? Choose 2

  A. Account team roles
  B. Custom fields
  C. Field type changes
  D. Email templates
  B. Custom fields
  D. Email templates

• Question 17:

  How can you ensure that the Account Name is unique?

  A. Edit Account Name field and select Unique Checkbox
  B. Use the HLOOKUP operator in a validation rule for the account name
  C. Use the VLOOKUP operator in a validation rule for the account name
  D. Use an APEX Trigger
  C. Use the VLOOKUP operator in a validation rule for the account name

• Question 18:

  A Standard user wanted to add a value on a Picklist. Currently, the system Admin is not able to do this. What can the System Admin do?

  A. Make the user a Delegated System Admin for that Object
  B. Clone the System Admin Profile and assign it to the user for the mean time
  C. Give the user Modify All permission
  D. Make the user a Delegated System Admin User
  A. Make the user a Delegated System Admin for that Object

• Question 19:

  How User can import Quota in Forecast? Choose 2

  A. Dataloader and API
  B. User Information / Records related list
  C. Using CHangeset
  D. Using Import Wizard
  E. Using Forecast Tab
  A. Dataloader and API
  B. User Information / Records related list

• Question 20:

  What is required for a user to view Knowledge Articles within a Salesforce organization?

  A. The user's profile must have the read permission for at least one article type
  B. The user must have the manage articles permission on the profile
  C. The user must have access to the articles tab
  D. The user must be assigned a Salesforce Knowledge license
  D. The user must be assigned a Salesforce Knowledge license