Salesforce CRT-211 Online Practice Questions and Exam Preparation

Salesforce CRT-211 Online Questions & Answers

• Question 1:

  The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients. Which dashboard feature should the Administrator use to meet this requirement?

  A. Dashboard filter
  B. Dynamic dashboard
  C. Joined reports on a dashboard
  D. Matrix reports on a dashboard
  B. Dynamic dashboard

• Question 2:

  Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?

  A. Create a sharing rule to share all price books to sales users
  B. Manually share each price book to the sales users' profile
  C. Set the organization-wide default for price book to Use
  D. Clone all custom price books from the standard price book
  C. Set the organization-wide default for price book to Use

• Question 3:

  Universal Containers wants to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved. Which approach can be taken to meet this requirement?

  A. Create a workflow rule that fires on the Closed Lost stage and populates the Reason Lost field
  B. Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost
  C. Create a trigger that requires Reason Lost to be populated once the opportunity stage is Closed Lost
  D. Create a page layout for Closed Lost opportunities and make Reason Lost a required field
  B. Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost

• Question 4:

  Universal Containers is implementing a new lead status process and wants to be able to do the following:

  Track leads through five different status values.

  Run reports showing the duration a lead spends in each status.

  Run full Lifetime reports of a lead from creation to conversion.

  Prevent leads from skipping a lead status.

  How can these requirements be met?

  A. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
  B. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
  C. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
  D. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
  C. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.

• Question 5:

  Universal Containers wants to allow its customers to submit support requests across multiple channels.

  In which two ways can this be accomplished with Salesforce? (Choose two.)

  A. Expose the case feeds option on the company's website
  B. Offer a Chat button on the company website
  C. Enable Chatter Questions in the company's Customer Community
  D. Enable the Service Cloud Console app on the company website
  B. Offer a Chat button on the company website
  C. Enable Chatter Questions in the company's Customer Community

• Question 6:

  Which three actions can occur when an administrator clicks "Save" after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

  A. Users are temporarily locked out of their ability to access articles
  B. Users may temporarily experience performance issues when searching for articles
  C. The contents of the category drop-down menu change
  D. The articles and questions visible to users' change
  E. The history of article usage is reset to zero utilization
  A. Users are temporarily locked out of their ability to access articles
  D. The articles and questions visible to users' change
  E. The history of article usage is reset to zero utilization

• Question 7:

  An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.

  How can the administrator meet this requirement?

  A. Create a developer sandbox
  B. Create a configuration-only sandbox
  C. Create a metadata sandbox
  D. Create a full sandbox
  D. Create a full sandbox

• Question 8:

  Recruiters at Universal Containers want to associate positions with their related job applications using two custom objects ?Position and Job Application. A job application must always have a related position. If a position is deleted, the corresponding job applications are deleted.

  Which type of object relationship will meet this requirement?

  A. Master-detail
  B. Junction
  C. Hierarchical
  D. Lookup
  A. Master-detail

• Question 9:

  Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects.

  How does this action meet the requirement?

  A. A lookup relationship on the Applicant object with Position as the master provides roll-up summary fields without code
  B. The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects
  C. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects
  D. The Job Application object as a master to Position and Applicant objects will allow roll-up summary fields on the Position and Applicant objects
  C. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects

• Question 10:

  Management tracks open cases per hour, per day and per week to ensure they have enough staff. What kind of report they need?

  A. Joined Report
  B. Matrix Report
  C. Summary Report
  D. Analytical Snapshot
  D. Analytical Snapshot