Salesforce Salesforce Certified Administrator CRT-211 Questions & Answers

• Question 31:

  Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause?

  A. There is no Manager for User

  B. Approval Process is not enabled for them

  C. There is System Error

  Correct Answer: A

• Question 32:

  On a monthly basis, an administrator would like to pull data related to service contracts from Salesforce to store elsewhere. How can an administrator accomplish this? Choose 2

  A. Use the "Object Export" feature under data management

  B. Configure "Schedule Export" option under data export

  C. Use Data Exporter to export data each month

  D. Use Data Loader to export the data each month

  Correct Answer: AB

• Question 33:

  A custom field can be Viewed by profile Sales Manager, VP of Sales and System Administrator. However this field should only be edited by VP of sales and System Administrator profile. How to Setup?

  A. Modify Role Hierarchy

  B. Create Permission set and assign to profiles VF of Sales and System Admin

  C. Set Field level Security

  D. View All Data for rofiles VF of Sales and System Admin

  Correct Answer: C

• Question 34:

  One of Sales Managers at Universal Containers needs the ability to create fields on one specific custom object. How can this be accomplished? Choose 2

  A. Create a new profile for the manager and grant the permission customize application

  B. Create a permission set and grant the permission customize application

  C. Create a permission set and grant edit access to object

  D. Create a delegated administration group for the managers

  Correct Answer: AD

• Question 35:

  Sales manager wants to edit opportunity but is unable to do because he dont have Edit permission for Opportunity Object. So what does he needs to do to troubleshoot this?

  A. Create a permission set to allow edit

  B. Include in Team Selling

  C. Change owd to read / write

  D. Grant access in the hierarchy in OWD

  Correct Answer: A

• Question 36:

  Support Records with a specific record type needs the access restricted to only a Support Manager and four support users. What can you do as a system administrator?

  A. Remove the record type access for all users except the 5 mentioned.

  B. Give the "View All Data" permission to the 5 mentioned users using permission sets.

  C. Create a new profile and assign the 5 users to the new profile.

  D. Create a criteria based sharing rule for the 5 users.

  Correct Answer: C

• Question 37:

  You have downloaded an App from AppExchange and you want to make changes in that App. What should be type of Package?

  A. Manage Package

  B. UnManage Package

  C. Automatic Package

  D. Platinum Package

  Correct Answer: B

• Question 38:

  Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the Administrator will create a JobApplication junction object between the Applicant and Position objects. Why will this action meet the requirement?

  A. The junction object allow the administrator to add a workflow rule to update fields on the Position and Applicant objects

  B. The Job Application object as a master to Position and Applicant objects will allow roll up summary fields on the Position and Applicant objects

  C. The junction object allows a many to many relationship and also roll up summary fields on the parent objects

  D. A lookup relationship on the Applicant object with Position as the master provides rollup summary fields without code

  Correct Answer: D

• Question 39:

  What needs to be done before converting lookup to Master detail relationship?

  A. Make sure that all lookup fields have values

  B. Use Data Loader to convert all lookup to Master detail

  C. First delete lookup field and create new Master Detail

  D. OWD of master must be public Read/Write

  Correct Answer: A

• Question 40:

  Universal Containers uses Salesforce to track job positions and applicants. Applicants can apply for multiple positions, and positions will have multiple applicants. The company wants to ensure that if an applicant is deleted, all association between applicant and the position (s) that he or she has applied for are removed. How can this be accomplished?

  A. Create a custom object between Applicants and Positions with lookup fields on the junction to both objects

  B. Create a many-to-many relationship using a junction object with both Positions and Applicants as masters

  C. Create a lookup relationship between Applicants and Positions with Applicants as the parent

  D. Create a master-detail relationship between Applicants and Positions with Applicants as the master

  Correct Answer: B