Salesforce Salesforce Certified Administrator CRT-211 Questions & Answers

• Question 21:

  An Administrator is preparing to deploy change set into the production environment. Until the deployment is complete, only user with System Administrator profile should be allowed to access data in the production system. When any other user attempts to log in, a maintenance notice should be displayed instead. How can administrator meet this requirement?

  A. Assign all other users a custom profile with read access to all objects revoked and add a custom home page message

  B. Add login hours to all profiles except System Administrator and set the custom maintenance message

  C. Add Individual IP range to all profiles except System Administrator and add a custom home page message

  D. Activate Planned maintenance window feature and set the custom maintenance message

  Correct Answer: A

• Question 22:

  Sales Management wants to enforce a process in which name of an Account is always included in the name of the opportunity. How can automation be used to help meet this requirement?

  A. Use an Apex trigger on account object that adds the account name to the opportunity name

  B. Write a validation rule that updates the opportunity name with the account name using a cross object formula

  C. Use an approval process that routes newly created opportunities to management for data quality review

  D. Write a criteria based workflow rule that updates the opportunity name concatenated with the account name

  Correct Answer: D

• Question 23:

  Universal Container has set up a picklist dependency between Region and Zone on the Account object. The Sales manager has requested that when a user selects a region, a zone must also be selected. How can this be achieved?

  A. Set default values for both picklist fields

  B. Create a validation rule using IsPickVal().

  C. Make the Zone field required on the page layout

  D. Make both picklist fields required at field level

  Correct Answer: B

• Question 24:

  Universal Container has a custom object to track complaints. They use a field to view related complaints. What is the relationship?

  A. Master Detail Relationship

  B. Junction Object

  C. Look-up Relationship

  D. Hierarchical Relationship

  Correct Answer: D

• Question 25:

  What permission you need for manage milestone and entitlement? Choose 2

  A. Manage Entitlement

  B. Customize Entitlement

  C. Customize Application

  D. Manage Application

  Correct Answer: AC

• Question 26:

  What should an administrator consider when setting up and maintaining Salesforce Knowledge? Choose 3

  A. Article version numbers must be assigned by a Knowledge Manager for tracking

  B. Data category visibility is assigned through roles and profiles

  C. Knowledge settings must be configured in order for users to be able to create articles from cases

  D. Solution category browsing must be enabled in Solution settings

  Correct Answer: BCD

• Question 27:

  A user needs to copy existing products from a pricebook. What should be taken into consideration when cloning products or pricebooks?

  A. Pricebook must be enabled first before user can use the the pricelist

  B. Pricebooks cannot be cloned when the user has no access on products and pricebooks

  C. Enable manage pricebooks

  D. Customer should be able to create a pricebook if they have access to pricelist

  E. Pricebooks cannot be cloned when the user has access on products and pricebooks

  Correct Answer: B

• Question 28:

  Universal container's support team offer to track service level agreements for customer. Today, they manually look up contracts by name when customer calls. How can an administrator automate this process? Choose 2

  A. Enable case feed and bed a contracts custom publisher to the case feed layout

  B. Create a private chatter group for customers with high priority service level agreements

  C. Enable entitlements and bed the tabs for entitlements and service contracts

  D. Configure a work flow rule that sends an email alert of old cases to the support manager

  Correct Answer: BC

• Question 29:

  What things should be specified by the admin to deploy changes from Sandbox to Production org using Force.com IDE? Choose 3

  A. Data to be included

  B. Username and password

  C. Change set connection settings

  D. Configuration that needs to be transferred

  E. Environment where changes will be transferred

  Correct Answer: BDE

• Question 30:

  What Should be filter criteria to get all records having billing statement blank?

  A. Billing statement | equal | null

  B. Billing statement |equal| blank

  C. Billing statement | contains | ""

  D. Billing statement | equal |

  Correct Answer: D