Salesforce CRT-211 Online Practice Questions and Exam Preparation

Salesforce CRT-211 Online Questions & Answers

• Question 231:

  A user has been granted a delegated admin to a custom object. What can he complete on that object? Choose 2

  A. Create custom Picklist in that object
  B. Modify OWD
  C. Modify Sharing Settings
  D. Create a new Custom field
  A. Create custom Picklist in that object
  D. Create a new Custom field

• Question 232:

  A company wants to track newly created Chatter Groups which are maintained by 4 Divisions: Corporate, Partners, Best Practices and Marketing.

  What will the System Admin do to best achieve this requirement?

  A. Create Buckets and Summary Report
  B. Create Picklist and Summary Report
  C. Create Picklist and Summary Report
  D. List Views
  C. Create Picklist and Summary Report

• Question 233:

  A user has a profile with read only permissions for the case object. How can the user be granted edit permission for cases?

  A. Create a permission set with edit permissions for the case object
  B. Creating a sharing rule on the case object with read/write level of access
  C. Create a public group with edit permissions for the case object
  D. Add the user in a role hierarchy above users with edit permissions on the case object
  A. Create a permission set with edit permissions for the case object

• Question 234:

  What can you do with Chat in Live Agent? Choose 3 A. Chat with multiple users in one window

  B. Escalate Case to Manager
  C. Transfer a session to another agent
  D. Include information from an article in a chat response
  E. Use chatlets to view information about chatters
  C. Transfer a session to another agent
  D. Include information from an article in a chat response

• Question 235:

  When a lookup relationship is created between two objects, what option can the administrator select to help manage situations when a lookup record is deleted? Choose 3

  A. Clear the value of the lookup field
  B. Do not allow deletion of a lookup record that is part of a lookup relationship
  C. Prompt the user to enter another record to resolve the lookup relationship
  D. Delete the related record also
  E. Notify the record owner
  A. Clear the value of the lookup field
  B. Do not allow deletion of a lookup record that is part of a lookup relationship
  D. Delete the related record also

• Question 236:

  Lets say you have a case and it may have Parent Case. Using which relationship you can get information of all child cases in parent Case?

  A. Lookup Relationship
  B. Master Detail
  C. Hierarchical relationship
  C. Hierarchical relationship

• Question 237:

  A system administrator would like to find out what ip ranges were recently added to the network access ip ranges list. What took can be used to obtain this information?

  A. Debug log
  B. Setup audit trail
  C. Network deny log
  D. Network access log
  B. Setup audit trail

• Question 238:

  Which permission do you need to manage entitlements? Choose 2

  A. Customize Application"
  B. Customize Entitlement
  C. Manage Application
  D. Manage Entitlements
  B. Customize Entitlement

• Question 239:

  Universal Containers wants to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved. Which approach can be taken to meet this requirement?

  A. Create a workflow rule that fires on the Closed Lost stage and populates the Reason Lost field
  B. Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost
  C. Create a trigger that requires Reason Lost to be populated once the opportunity stage is Closed Lost
  D. Create a page layout for Closed Lost opportunities and make Reason Lost a required field
  B. Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost

• Question 240:

  When will account assignment rules automatically assign an opportunity to a territory?

  A. Account ownership was changed
  B. Account has no assigned territory
  C. Account has multiple territories
  D. When opportunity has no assigned territory and account has been assigned to a territory
  D. When opportunity has no assigned territory and account has been assigned to a territory