Salesforce CRT-211 Online Practice Questions and Exam Preparation

Salesforce CRT-211 Online Questions & Answers

• Question 221:

  To setup the Entitlement Process, what must you do?

  A. Setup Service Contracts with Contract Line items and entitlement
  B. Specify Actions that you will add to your entitlement Process
  C. Setup Milestones that you will add to entitlement process
  D. Delete all pending actions in the entitlement process queue
  C. Setup Milestones that you will add to entitlement process

• Question 222:

  An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs. What is the impact of this change?

  A. Users can modify the description and title of existing packs
  B. The Clone and Customize button will continue to be available
  C. Users can continue to edit the contents of existing packs
  D. All existing content packs will be deleted
  A. Users can modify the description and title of existing packs

• Question 223:

  When a Sales Representative creates a lead, a workflow rule should be triggered to immediately send a welcome email to the lead. Some representative report that their leads never received this email, even when the email address is correct. What can the System Administrator do to trouble shoot this issue?

  A. Monitor the time-based workflow queue to make sure the emails are being sent
  B. Monitor Setup Audit Trail while Sales Representative creates lead to make sure emails are being sent
  C. Monitor the Debug Log and verify that the workflow rule is being triggered.
  D. Ensure that Sales Representative have correct permissions to trigger workflow rules
  C. Monitor the Debug Log and verify that the workflow rule is being triggered.

• Question 224:

  Universal Container's support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls. How can an administrator automate this process?

  A. Configure a workflow rule that sends an email alert of old cases to the support manager
  B. Enable Case Feed and add a Contracts custom publisher to the Case Feed Layout
  C. Enable entitlements and add the tabs for entitlements and service contracts
  D. Create a private Chatter group for customers with high priority service level agreements
  C. Enable entitlements and add the tabs for entitlements and service contracts

• Question 225:

  A user reports that a field can no longer be seen in the page layout. What can a system administrator use in order to troubleshoot this?

  A. Setup audit trail
  B. Field history tracking
  C. System log
  D. Field audit
  A. Setup audit trail

• Question 226:

  User is not the Owner of record and he has given READ/WRITE permission using Manual Sharing. However his profile only has READ permission. What will be actual permission for that record of that user?

  A. Can edit
  B. Can read only
  C. Can only edit what he owns
  D. Can delete record
  B. Can read only

• Question 227:

  Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?

  A. Assign delegated administration to the subset of users to View All Data
  B. Create a new profile and role for the subset of users with the View All Data permission
  C. Enable the View All Data permission for the roles of the subset of users
  D. Create a permission set with the View All Data permission for the subset of users
  D. Create a permission set with the View All Data permission for the subset of users

• Question 228:

  When using Collaborative Forecasts, what information can a sales representative access from the Forecasts tab? Choose 2

  A. Forecast amount for other representatives on their team
  B. Forecast amount for each forecast category
  C. Forecast amount for each opportunity stage
  D. Opportunities that make up each forecast amount
  A. Forecast amount for other representatives on their team
  B. Forecast amount for each forecast category

• Question 229:

  How to make sure that sandbox has the latest or updated version?

  A. Use ANT Migration Tool
  B. Use Dataloader
  C. Use Changeset
  D. Refresh Sandbox
  D. Refresh Sandbox

• Question 230:

  System admin wants - when opportunity stage is change the amount field is incremented:

  A. Create workflow field update on account
  B. Use rollup summary on account
  C. Use cross object formula
  D. Create workflow field update on opportunity
  D. Create workflow field update on opportunity