Salesforce CRT-211 Online Practice Questions and Exam Preparation

Salesforce CRT-211 Online Questions & Answers

• Question 91:

  How can administrator ensure article managers use specified values for custom article fields?

  A. Create a validation rule on article
  B. Require a field on page layout
  C. Create different article type for different requirements
  D. Use field dependencies on article types
  A. Create a validation rule on article

• Question 92:

  Customer wants to make sure that he is given a summary report on 4 regions weekly. How to achieve this?

  A. Analytical snapshot
  B. Created dashboard with filters given to them weekly
  C. Dynamic dashboard with filters given to them weekly
  D. Create individual dashboards for each then sched them weekly
  B. Created dashboard with filters given to them weekly

• Question 93:

  Universal Containers wants to allow its customers to submit support requests across multiple channels.

  In which two ways can this be accomplished with Salesforce? (Choose two.)

  A. Expose the case feeds option on the company's website
  B. Offer a Chat button on the company website
  C. Enable Chatter Questions in the company's Customer Community
  D. Enable the Service Cloud Console app on the company website
  B. Offer a Chat button on the company website
  C. Enable Chatter Questions in the company's Customer Community

• Question 94:

  An Administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment. What options does the administrator have to modify the change set? Choose 2

  A. Edit the change set in sandbox environment and upload it to production
  B. Create a new change set in the sandbox environment, add all the required components and upload it to production
  C. Edit the change set in production, add the component and use the redeploy option
  D. Clone the change set in sandbox environment, Add all required component and upload it to production
  B. Create a new change set in the sandbox environment, add all the required components and upload it to production
  D. Clone the change set in sandbox environment, Add all required component and upload it to production

• Question 95:

  When a lead comes in from APAC it needs to be assigned to an external partner if the manager approves. Also external partner needs to be notified that lead has been assigned to him:

  A. Assignment rule, workflow rule
  B. Assignment rule, workflow rule, approval process
  C. Assignment rule, auto-response rule, workflow rule
  D. Assignment rule, approval process
  E. Assignment rule, workflow rule
  A. Assignment rule, workflow rule

• Question 96:

  JP Dela Cruz, a user with the" APAC Sales Representative" role, has been assigned the "US Sales Representative Role". Which sharing rules are recalculated?

  A. Criteria based sharing rules will be recalculated
  B. Ownership based rules will be recalculated
  C. No changes will be made
  D. Sales Team sharing rules will be recalculated.
  B. Ownership based rules will be recalculated

• Question 97:

  What access can users have to Accounts and Opportunities when territory management is enabled?

  A. Transfer and Delete opportunities regardless of the owner of the record
  B. View Account records regardless of the account record owner.
  C. Edit, Transfer and Delete Opportunity records regardless of the record of the owner.
  D. Edit Opportunity records regardless of the account owner
  B. View Account records regardless of the account record owner.

• Question 98:

  Person sends an email from new refreshed Configuration Sandbox but user isnt getting the email in his org. How to debug it? Choose 2

  A. Email address is incorrect
  B. Workflow field only works in ful sandbox
  C. HTML dont work on sandbox
  D. Deliver abilty settings
  A. Email address is incorrect
  D. Deliver abilty settings

• Question 99:

  VP of Sales wants to automatically add the account name to the opportunity name once a record is saved. How can this be done?

  A. Use an Apex Trigger
  B. Enforce an opportunity naming guideline for Sales Reps
  C. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field
  C. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field

• Question 100:

  An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. What lead object - level permission will the administrator need to provide to these users?

  A. Read and Edit
  B. View all
  C. Delete
  D. Merge
  B. View all