Salesforce CRT-211 Online Practice Questions and Exam Preparation

Salesforce CRT-211 Online Questions & Answers

• Question 111:

  Universal Container has set the Organization Wide Defaults for all objects to private. Which profile setting would allow user to access all of the accounts within the organization? Choose 2

  A. Modify All Data
  B. View All for Accounts
  C. Read for Accounts
  D. Public for Accounts
  A. Modify All Data
  B. View All for Accounts

• Question 112:

  Universal Container is implementing a new business process. As of now, sales reps needs to manually look up a user's contract whenever setting up a service. What is recommended?

  A. Setup an entitlement with Service Contract
  B. Create a workflow rule
  C. Use a validation to make sure that the contract field is filled out
  D. Setup Entitlements with Service Contract and Line Items
  A. Setup an entitlement with Service Contract

• Question 113:

  What is capability of Live Agent in the Service Cloud Console? Choose 3

  A. Approval processes can be used to escalate cases in the chat window
  B. The articles tool can be used to search for Knowledge articles
  C. Multiple visitors can chat in one window
  D. Chats can be transferred to other agents
  E. The details tab can be used to see information about the visitor
  B. The articles tool can be used to search for Knowledge articles
  D. Chats can be transferred to other agents
  E. The details tab can be used to see information about the visitor

• Question 114:

  Dylan has submitted a vacation request for approval by his manager. Palmers, Dylan's manager is not receiving any email alerts. What can you use in order to troubleshoot the issue?

  A. Email log
  B. Setup audit trail
  C. Debug Log
  D. Time-Based Workflow
  A. Email log

• Question 115:

  A user is trying to access content in a library but is receiving an insufficient privileges message. How should the administrator troubleshoot this issue? Choose 2

  A. Determine if the user has been granted viewer permission to the content
  B. Determine if the user has been granted "Viewer" permission to the library of interest
  C. Determine if the user's profile has the Salesforce CRM Content user permission enabled
  D. Determine if the user's record has the Salesforce CRM Content user permission enabled
  B. Determine if the user has been granted "Viewer" permission to the library of interest
  D. Determine if the user's record has the Salesforce CRM Content user permission enabled

• Question 116:

  Recruiters at Universal Containers want to associate positions with their related job applications using two custom objects ?Position and Job Application. A job application must always have a related position. If a position is deleted, the corresponding job applications are deleted.

  Which type of object relationship will meet this requirement?

  A. Master-detail
  B. Junction
  C. Hierarchical
  D. Lookup
  A. Master-detail

• Question 117:

  Universal Container created data categories: AMER, AFRICA, LATAM, and ASIA. System administrator should assign some of the data categories to a Sales representative. How can the system administrator do it? Choose 2

  A. Assign data categories to profile of the user
  B. Assign data categories to role of the user
  C. Assign the data categories to the record types of the user
  A. Assign data categories to profile of the user
  B. Assign data categories to role of the user

• Question 118:

  How can an administrator improve the relevance of search results for support agents searching for Knowledge articles to solve cases? Choose 3

  A. Enable feed tracking on all relevant article types
  B. Create data categories and assign articles to each category
  C. Define synonyms for common search terms
  D. Pre-populate article search filters based on the values of case fields
  E. Create a record type for each data category
  B. Create data categories and assign articles to each category
  C. Define synonyms for common search terms
  D. Pre-populate article search filters based on the values of case fields

• Question 119:

  Universal Container has a custom object to track complaints. They use a field to view related complaints. What is the relationship?

  A. Master Detail Relationship
  B. Junction Object
  C. Look-up Relationship
  D. Hierarchical Relationship
  D. Hierarchical Relationship

• Question 120:

  How to create a report showing Company growth Year after Year. What function to use?

  A. PARENTGROUPVAL
  B. PREVGROUPVAL
  C. DATEVAL
  D. PRIORVALUE
  B. PREVGROUPVAL