Salesforce COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce COMMUNITY-CLOUD-CONSULTANT Online Questions & Answers

• Question 241:

  Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would an Administration take to do this?

  A. Navigate to the Contact Record and Enable the Contact as a Community User
  B. Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
  C. Add the Member Profile to the Community
  D. Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
  D. Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users

• Question 242:

  Universal Containers needs to create a Support Community with the following requirements:

  1.

  Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.

  2.

  A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.

  3.

  Customer users must be able to collaborate with all Community users.

  What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

  A. Create a Sharing Set on the Case object.
  B. Enable Super User access for customer users.
  C. Select the Community User Visibility checkbox.
  D. Set up Delegated Admin access for customer users.
  B. Enable Super User access for customer users.
  C. Select the Community User Visibility checkbox.

• Question 243:

  Universal Containers has created a new LightningCommunity in the sandbox using the partner central template. The partner Community is built using standard Lightning components, custom Lightning components, and object pages. What should the admin use to migrate changes from sandbox to production?

  Select one or more of the following:

  A. Metadata AP
  B. Force.com IDE
  C. Template export
  D. Change sets
  D. Change sets

• Question 244:

  Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

  A. Set the Number of Articles property inside the Page Editor
  B. Update Knowledge Settings inside Setup
  C. Make sure Top Articles for Topics is enabled in Community Management
  D. Add the Top Articles component inside the Community Builder
  A. Set the Number of Articles property inside the Page Editor

• Question 245:

  Which two actions should the Salesforce Admin take to meet these requirements?

  Universal Containers is launching a support Community with the following requirements:

  The Community will be launched on the existing Salesforce org leveraged by the internal support team.

  The Napili template must be used.

  The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.

  They have 50 Salesforce Live Agent Licenses provisioned in their org.

  A. Enable Live Agent in Community Settings.
  B. Add a custom Live Agent Lightning component.
  C. Set up Live Agent in Community Management.
  D. Configure Live Agent in the Salesforce org.
  B. Add a custom Live Agent Lightning component.
  D. Configure Live Agent in the Salesforce org.

• Question 246:

  Universal containers (UC) is opening up its Salesforce Communities public Knowledge Base to include audiences from the EMEA region. UC wants to ensure that the topics included in the Community are translated into the appropriate languages. UC has enabled multi-language in the Community and is ready to translate. Which option should the Community Cloud consultant use to translate Topics associated to articles and discussions?

  Select one or more of the following:

  A. Content Targeting
  B. Language Selector
  C. Translation Workbench
  D. Community Builder
  B. Language Selector

• Question 247:

  Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.

  A. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.
  B. Make sure customers are not members of other Salesforce Communities.
  C. Test the Community for member activity, including cases and articles.
  D. Formalize the member registration process, including automating the account assignment orperson account creation.
  E. Performance test the Community with a large number of members with increased activity.
  A. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.
  B. Make sure customers are not members of other Salesforce Communities.

• Question 248:

  The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for

  Community users in the topic area of "Tips and Techniques."

  How should the administrator ensure this happens?

  Select one or more of the following:

  A. Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles
  B. Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category
  C. Ask the lab to assign this topic to all articles as part of their quality control process before publishing
  D. Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic
  D. Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic

• Question 249:

  Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the following requirements to support their partners during the sales cycle:

  Universal Containers can engage with partners during the Sales cycle. Universal Containers can have internal ions NOT visible to partners. The Channel Manager can bring any Universal Containers employee to the ion. Universal Containers

  employees may or may NOT have access to the Partner Community.

  How should a Salesforce Admin fulfill those requirements?

  A. Leverage Opportunity feed and manual shares for access control
  B. Leverage unlisted groups and record sharing for access control
  C. Leverage private groups and record sharing for access control
  D. Leverage Opportunity feed and group record layout for access control
  C. Leverage private groups and record sharing for access control

• Question 250:

  Universal Containers needs to create a Support Community with the following requirements:

  1.

  Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.

  2.

  A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.

  3.

  Customer users must be able to collaborate with all Community users.

  What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

  A. Select the Community User Visibility checkbox
  B. Enable Super User access for customer users
  C. Set up Delegated Admin access for customer users
  D. Create a Sharing Set on the Case object
  A. Select the Community User Visibility checkbox
  B. Enable Super User access for customer users