Salesforce COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce COMMUNITY-CLOUD-CONSULTANT Online Questions & Answers

• Question 111:

  Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a Community and reuse these pages for their contractors and vendors.

  Community members should be able to:

  -Search and find articles on standard operating procedures.

  -

  Submit invoices and receive status updates.

  -

  Submit bids and receive updates.

  How should the Salesforce Admin build this Community?

  A. Build a community in the external website and integrate with Salesforce for bid processes and other information.
  B. Provide access to the internal Salesforce org and limit access by profiles.
  C. Select the Site.com Template with the Navigation menu for invoices and bid processes.
  D. Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements.
  D. Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements.

• Question 112:

  A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?

  Select one or more of the following:

  A. Create a Private Community and let brand advisors and consumers register themselves
  B. Create a Public Community for consumers and brand advisors
  C. Create a Public Community and let brand advisors and consumers register themselves
  D. Create a Public Community for consumers and a separate Private Community for brand advisors
  C. Create a Public Community and let brand advisors and consumers register themselves

• Question 113:

  Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?

  A. From the All Communities setup page
  B. From the Community Workspace
  C. From the Community site
  D. From the Community Builder
  A. From the All Communities setup page

• Question 114:

  A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers

  A. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules
  B. Performance test the Community with a large number of members with increased activity
  C. Test the Community for member activity, including cases and articles
  D. Formalize the member registration process, including automating the account assignment or person account creation
  E. Make sure customers are NOT members of other Salesforce Communities
  A. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules
  C. Test the Community for member activity, including cases and articles
  D. Formalize the member registration process, including automating the account assignment or person account creation

• Question 115:

  Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as well as editing and deleting content to certain members. Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.

  A. Assign the "Moderate Communities Feeds" permission to these members.
  B. Activate a moderation rule for certain members.
  C. Assign the "Moderate Communities Files" permission to these members.
  D. Activate "Allow Members to Flag" for certain members.
  A. Assign the "Moderate Communities Feeds" permission to these members.
  C. Assign the "Moderate Communities Files" permission to these members.

• Question 116:

  Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.

  What is the most efficient way for a Salesforce Admin to get this information from customers?

  A. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.
  B. Create a customer survey using custom Lightning components and add it to the homepage.
  C. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
  D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.
  D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.

• Question 117:

  Regional Containers want to ensure any Community members without Community contributions are moderated by the Community Manager, how would this requirement be implemented?

  A. Download the Advanced Community Moderation lightning component and configure it in the Community Builder
  B. Use a Community Moderation Rule
  C. Define Community Member Criteria
  D. Leverage the Community Cloud Moderation API with APEX
  C. Define Community Member Criteria

• Question 118:

  Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US, Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?

  A. Add U.S. users to the Community sharing set.
  B. Add only U.S. customer profiles as Community members.
  C. Add the U.S. customer public group to the Community as members of the Community.
  D. Add each U.S. customer as a Community member from their contact record.
  B. Add only U.S. customer profiles as Community members.

• Question 119:

  Universal Containers needs to create a Support Community with the following requirements:

  Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.

  A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.

  Customer users must be able to collaborate with all Community users.

  What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

  A. Set up delegated admin access for customer users
  B. Enable super user access for customer users
  C. Select the community user visibility checkbox
  D. Create a sharing set on the case object
  B. Enable super user access for customer users
  C. Select the community user visibility checkbox

• Question 120:

  Which three Lightning Components are available in Builder when customizing a home page? Choose 3 answers

  A. Related Topics List
  B. Feed Publisher
  C. Headline
  D. Search Results
  E. Home Page Tabs
  A. Related Topics List
  B. Feed Publisher
  D. Search Results